How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Gray Line Iceland Reviews

Displaying all 13,015 reviews

Trusted Customer

9 years ago

What Trusted Customer said about Gray Line Iceland:

Thanks for making up for my stupidity!

Great, only booked one ticket by accident for two travelers, but the desk let me book another quickly and efficiently and I left on the same bus, thanks!

Date of purchase: 01/03/2017

Trusted Customer

9 years ago

Excellent, professional & informative

Excellent, professional and informative - struck the right balance between providing information and leaving us to do what we wanted. Would recommend this tour to anyone going to Iceland

Product reviews

Date of purchase: 01/03/2017

Trusted Customer

9 years ago

Excellent service by Gray Line Iceland

Were always right on time and knowledgeable!

Product reviews

Date of purchase: 01/03/2017

Trusted Customer

9 years ago

What Trusted Customer said about Gray Line Iceland:

Decent straight forward transfer

Got us there okay; about 20min wait to leave and another 15min at bus terminal for transfer to hotel because door was frozen

Date of purchase: 01/03/2017

Trusted Customer

9 years ago

Northern lights trip excellent

Excellent trip out northern lights erupted in all colours and made the news and we were in amongst them result guide excellent perfect

Product reviews

Date of purchase: 01/03/2017

Trusted Customer

9 years ago

Jeje. Don't be an idiot to book tours of this company.

We didn't even participate this tour because of the irresponsable behavior of the pick-up service driver. They DID NOT come to pick us.

Gurrý

Gray Line Iceland

9 years ago

It is regrettable that you missed this tour with us as our hotel shuttle pickup reported you noshow and according to gps locator on our shuttle the bus was at your hotel according to schedule of this tour to collect you 30 minutes before tour departure.

Please check with our customer service if you need a disclaimer letter for your travel insurance

Trusted Customer

9 years ago

The tour starts at 8:30 o'clock. We have been waiting at the gate of guest house from 8:00-8:40. During this time it did come a bus but the driver got off the bus and only took another tourist that was also waiting there without asking us. So we are not sure if that's your bus. The driver didn't even look at us.

Product reviews

Date of purchase: 23/02/2017

Trusted Customer

9 years ago

What Trusted Customer said about Gray Line Iceland:

Servicio excelente de Gray Line Iceland

The tour was cancelled due to a storm. They refund us the book inmediatly

Product reviews

Date of purchase: 24/02/2017

Trusted Customer

9 years ago

What Trusted Customer said about Gray Line Iceland:

Amazing customer service!

Gray Line really took care of me and my wife on our honeymoon. We had missed our connecting flight to Iceland and they gave us a refund on our trip! When we go back to Iceland we are for sure booking...

Date of purchase: 24/02/2017

Trusted Customer

9 years ago

Great service

So easy to book online. Wee bit hanging about because we were staying in Monsfellbear 20 minutes from the city so we were picked up by a small minibus and transferred to the main bus terminal where...

Product reviews

Date of purchase: 28/02/2017

Trusted Customer

9 years ago

What Trusted Customer said about Gray Line Iceland:

Excellent service by Gray Line Iceland

Very easy

Product reviews

Date of purchase: 24/02/2017

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Gray Line Iceland Reviews

South Coast and Glacier LagoonMore reviews of this productView product websiteExcellent, professional and informative - struck the right balance between providing information and leaving us to do what we wanted. Would recommend this tour to anyone going to Iceland

Reykjavik to Keflavik Airport with Hotel Pick UpMore reviews of this productView product websiteIt was convenient and affordable!

Northern Lights Mystery TourMore reviews of this productView product websiteTrip excellent and saw everything we dreamed of

South Coast, Waterfalls and Glacier HikeMore reviews of this productView product websiteDon't even like it. The tour *****

Northern Lights Mystery TourMore reviews of this productView product websiteVery good service and profesionality

Reykjavik to Keflavik Airport with Hotel Pick UpMore reviews of this productView product websiteBus was on time very comfortable and friendly driver.

Keflavik Airport to Reykjavik HotelsMore reviews of this productView product websiteIt was very easy to book and use

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?