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Gray Line Iceland Reviews

Displaying all 13,015 reviews

Trusted Customer

Feefo Verified

3 years ago

Use Grayline while in Iceland

On time great people to use

Date of purchase: 17/06/2023

Gary Grigg

Feefo Verified

3 years ago

What Gary Grigg said about Gray Line Iceland:

Best

Great service from their staff

Date of purchase: 12/06/2023

Deborah Gallagher

Feefo Verified

3 years ago

What Deborah Gallagher said about Gray Line Iceland:

Prompt & we'll organised

Well organised trip. Pick up from hotel. Prompt service. Good stop destinations

Date of purchase: 11/06/2023

Radoslaw Rejman

Feefo Verified

3 years ago

What Radoslaw Rejman said about Gray Line Iceland:

Misleading reservation form UX, declined refund for missed bus

The reservation form UX is misleading and led me to a wrong bus terminal.. Finally missed the bus and had to take a ride with another company. Refund claim was subsequently declined by Gray Line.

Andrei

Gray Line Iceland

3 years ago

Thank you Radoslaw for taking the time in writing us about your experience. As we have explained in the email we sent you, the location of our Terminal is mentioned on the webpage you booked the ticket from as well in the confirmation email you received when booking was confirmed and also in the voucher. We make sure that our customers have all the information needed in order to locate the terminal ( Reykjavik Terminal - Skógarhlíð 10 same location as Bus Hostel) before and after booking is completed. We regret to see that you went to a different terminal but as seats were reserved according to the booking made we cannot refund you for this purchase.

Product reviews

Date of purchase: 16/06/2023

Michael Lumsden

Feefo Verified

Enschede

3 years ago

What Michael Lumsden said about Gray Line Iceland:

Both the guide and driver were excellent.

Much cheaper than the excursion from the cruise ship

Product reviews

Date of purchase: 09/06/2023

Chandra Vaidyanath

Feefo Verified

3 years ago

What Chandra Vaidyanath said about Gray Line Iceland:

The guide Elle was very rude, Very impolite,I wish I had more space to type

The guide Elle was very rude, Very impolite,I wish I had more space to type.

Andrei

Gray Line Iceland

3 years ago

Hello Chandra! Thank you for taking the time to write us about your experience. We are deeply sorry to hear about this and we would like to hear more, therefore we invite you to write us at iceland@grayline.is with your booking reference number and more details about this case. We appreciate your support!

Product reviews

Date of purchase: 15/06/2023

Trusted Customer

Feefo Verified

3 years ago

Michael was an excellent tour guide, very knowledgeable and friendly…

Yes, I would certainly buy from them again. We almost always buy a tour from Gray Line no matter where we travel in the world.

Product reviews

Date of purchase: 14/06/2023

John Hamilton

Feefo Verified

3 years ago

What John Hamilton said about Gray Line Iceland:

Use Grayline while in Iceland

On time very helpful and friendly driver

Product reviews

Date of purchase: 08/06/2023

Trusted Customer

Feefo Verified

3 years ago

The bus was on time and comfortable

Product reviews

Date of purchase: 11/06/2023

Uladzimir Karatkevich

Feefo Verified

3 years ago

What Uladzimir Karatkevich said about Gray Line Iceland:

Very agradable website. Great solution to choose drop-off point. Comfortable bus, friendful driver. In addition, I changed pick-up point for city- airport transfer. It was possible only some hours...

Product reviews

Date of purchase: 09/06/2023

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Gray Line Iceland Reviews

The Golden Circle ClassicMore reviews of this productView product websiteThe guide was informative, but not heavy. He was witty without being crass. The sites we visited well worth seeing.!

The Golden Circle ClassicMore reviews of this productView product websiteThe places are way too crowded and the guide is least interested in explaining things to you. Busy on her phone trying to chat with her family.

The Golden Circle ClassicMore reviews of this productView product websiteGood balance of different sites to visit with lots of good information to help a traveller understand the country’s highlights

One way Airport transfer Keflavík Airport to Reykjavík with hotel dropoffMore reviews of this productView product websitePickup was on time. Bus driver was helpful and friendly

The Sky Lagoon is breathtaking a geothermal spa in Reykjavik capital area. Relax and unwind in the great outdoors and experience the 7-step ritual forMore reviews of this productView product websiteThe sky lagoon was beautiful and much better than I had imagined.

One way Airport transfer Keflavík Airport to Reykjavík with hotel dropoffMore reviews of this productView product websiteComfortable bus and friend ful driver. Understandable bus change on the Bus Terminal.

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