No issues with the company, or ordering. They informed of the date of delivery and asked questions/told me of delivery protocol. Product was dispatched and delivered within the timeframe given, no...
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Diane Ponting
Gopak
1 year ago
Thank you for sharing details of your experience following the recent purchase of the Big Classic folding chair bundle which included a storage trolley. We are really pleased that you are happy with the chairs and how they can help to improve your space.
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Trusted Customer
1 year ago
Date of purchase: 25/06/2024
The delivery was agreed for Thursday 27th June, and I waited in all morning waiting for a phone call 20 minutes before delivery so I could go and unlock the premises. In the afternoon a lady came to...
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Diane Ponting
Gopak
1 year ago
Thank you for sharing this information with us and for also taking my colleague Sharon's call earlier today. She has filled me in on your conversation and we are all really sorry that your order was picked in error and shipped a day early. As Sharon has explained we take 1 star feedback extremely seriously as it is very rare for us to receive just one star for our service. We hope, that in spite of the delivery issue you are happy with the tables supplied.
Diane Ponting
Gopak
1 year ago
Thank you for improving your rating following Sharon's call and for confirming that this issue is now resolved. This is much appreciated by the whole team here at Gopak.
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MD
Mr Chris Dodd
Silverstone
1 year ago
Date of purchase: 05/07/2024
What Mr Chris Dodd said about Gopak:
The delivery was very quick. I received a phone call to arrange the delivery and discussed the best options.
Diane Ponting
Gopak
1 year ago
Thank you for rating our service 5/5. I understand my colleague Sharon has spoken to you and is investigating why the quality of the chair dolly supplied differs from your last purchase. Thank you for bringing this to our attention. We will endeavour to resolve this and please accept our apologies for any inconvenience caused.
After advising that both trolleys were damaged they were replaced very quickly and efficiently. After sale service was really good and efficient
Diane Ponting
Gopak
1 year ago
I'm really sorry to hear that the trolley ordered, arrived damaged but pleased our team resolve this efficiently and you have now received a replacement trolley. Thank you for your feedback and 5 star rating for our service.
Gopak is the U.K's leading market leader in the design, manufacture and supply of furniture, including lightweight folding tables, performance staging, chairs and general purpose furniture.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Gopak is the U.K's leading market leader in the design, manufacture and supply of furniture, including lightweight folding tables, performance staging, chairs and general purpose furniture.