Dear James,
Thank you for your review. I am sorry for your frustrations. I have reviewed the details of your concern. There are times when golf course maintenance can be a challenge. We ask our suppliers to make Golfbreaks.com aware of any scheduled maintenance in order that we inform our customers prior to booking in order to make informed decisions. Although the standard of golf courses is inspected on a regular basis their actual playing condition may vary from time to time. Course maintenance such as aerating greens, improving drainage will happen from time to time and often will be scheduled at such short notice, depending on the weather, which means that we are not always made aware of when this will occur. Unfortunately events such as these are out of our control therefore we cannot be held responsible. If made aware by customers whilst on their break Golfbreaks.com will contact the supplier to assist in arranging an alternatives, or options with the best possible outcome in mind.
You may also bear in mind, upon request we will check the playing conditions of a golf course prior to travel. Course conditions, and inclement weather may dictate the use of buggies. Please note the use of buggies is weather dependant and cannot always be guaranteed.
I do understand the above unscheduled maintenance, and inclement weather affected your experience. I am sorry for this. I hope the above information helps. I look forward to hearing about your next Golfbreaks.com golf break.
Kind regards,
Rusty
