Gardenlines Reviews

Thank you for your feedback. We are so sorry that we did not respond immediately to your email as we normally would. This is because it had found its way into our spam folder for some reason.

As soon as we realised that there was a problem with your log splitter we contacted Cobra and asked them to send you a new one which they were able to do straight away.

We are so pleased that you have now received the leg and are able to use your log splitter properly.

Thank you for shopping with us.

Hi John

When you contacted us you were having difficulty putting your new McCulloch petrol leaf vacuum together and getting it started. 

In this situation we do often give customers the manufacturer’s contact details so that they can get technical support for the product. This can either be the customer service number of the manufacturer or a local authorised warranty agent.

We are very sorry that the response you received, from this third party, fell short of the high level of customer service that Gardenlines is known for.

When we read your feedback we immediately contacted you to see if the situation had been resolved or if you needed any further assistance. As you have not replied we assume that your McCulloch leaf vacuum is now working well.