How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Gardenlines Reviews

Trusted Customer

Feefo Verified

8 years ago

Efficient on time order process and on time delivery

Processed order very efficiently and delivered on time. product did exactly as advertised.

Product reviews

Date of purchase: 29/09/2017

0

Trusted Customer

Feefo Verified

8 years ago

Stated next day delivery did not arrive until day after mid afternoon. My wife could of made plans,they gave a time slot but never kept to it.

Sam

Gardenlines

8 years ago

Dear Sir

Thank you for your feedback. We are sorry that your item did not arrive the day after you ordered it. It arrived the following day.

Your item was dispatched on a next working day service but unfortunately there was a delay with the courier. Sometimes delays occur due to unexpected events such as poor weather, traffic incidents and illness etc.

This is why we cannot guarantee a next working day service although 96% of our next working day orders do get delivered on time.

Product reviews

Date of purchase: 25/09/2017

0

Trusted Customer

Feefo Verified

8 years ago

Superb Service

Order placed and acknowledged and delivery advised within minutes.

Product reviews

Date of purchase: 06/10/2017

0

CU

Customer

Feefo Verified

8 years ago

What Customer said about Gardenlines:

Excellent

Excellent. All as stated. Would use again.

Product reviews

Date of purchase: 05/10/2017

0

CU

Customer

Feefo Verified

8 years ago

What Customer said about Gardenlines:

A good company

The product arrived quickly and was keenly priced.

Product reviews

Date of purchase: 22/09/2017

0

CU

Customer

Feefo Verified

8 years ago

What Customer said about Gardenlines:

ordered on Friday afternoon before 13.30 with expected next day delivered of Saturday; actual delivery Tuesday! Assembly instructions are not very clear! One end of the axle had to be persuaded with...

Sam

Gardenlines

8 years ago

Thank you for your feedback.Most of our products are dispatched on a next working day service. Next working day means Monday to Friday. An order placed on Friday afternoon, before 2p.m. should have reached you on Monday. We apologise for the fact that it did not get to you until the Tuesday.

We will pass on your comments about the assembly of the item, thank you for letting us know.

Product reviews

Date of purchase: 29/09/2017

0

Trusted Customer

Feefo Verified

8 years ago

Helpful, friendly service

Phone enquiry was handled in a helpful and friendly way

Product reviews

Date of purchase: 28/09/2017

0

CU

Customer

Feefo Verified

8 years ago

What Customer said about Gardenlines:

Superb service

Prompt delivery on a day specified by myself.

Product reviews

Date of purchase: 25/09/2017

0

Trusted Customer

Feefo Verified

8 years ago

Excellent delivery

Smooth process, delivery on time and in good order.

Product reviews

Date of purchase: 20/09/2017

0

Trusted Customer

Feefo Verified

8 years ago

Excellent service.

I ordered by telephone and the lady I spoke to was absolutely excellent - efficient, courteous, helpful and friendly. I have already recommended you to five people.

Sam

Gardenlines

8 years ago

Thank you for taking the time to leave such a lovely review! And thank you for recommending us to your friends too.

Product reviews

Date of purchase: 02/10/2017

0

Gardenlines Reviews

Webb H12R Push Lawn MowerMore reviews of this productView product websiteGreat product cuts grass superbly

Greenworks 80V Blower with 2Ah Battery and Charger (GD80BLK2 )More reviews of this productView product websiteExcellent product. Blows wet leaves well.

Agri-Fab 45 0388 fertiliser and Ice melt Push Spreader 38kgMore reviews of this productView product websitepoor instructions, some poor quality parts.

Handy 6 Ton Electric Log SplitterMore reviews of this productView product websiteGreat machine - easy and efficient operation

Allett Kensington 20K Cylinder MowerMore reviews of this productView product websitePurchased as a replacement for an Atco Balmoral which had given excellent service to myself and previous owners for more than twenty years.

Handy Towable Tipper Trailer THGT500-AMore reviews of this productView product websiteExcellent product. Sturdy and easy to use.

Cruiser Garden Wheelbarrow with Puncture Proof Tyres in GreenMore reviews of this productView product websiteIt was simple to assemble and is light when empty and extremely well balanced.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?