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Gadsby Reviews

http://www.gadsby.co.uk

We supply the best brands with cost-effective gift packaging, hampers and retail supplies.

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ratings over the past year

Gadsby is no longer an active Feefo customer
Displaying all 890 reviews
Trusted Customer
10 years ago
Date of purchase: 03/08/2014
Product was fine, but customer service was not. Our shop is not open yet so…
Product was fine, but customer service was not. Our shop is not open yet so it was inconvenient to have to wait there from 8am untill 3 o'clock as gadsby could not provide a delivery slot. *Name...

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Trusted Customer
10 years ago
Product was fine, but customer service was not. Our shop is not open yet so it was inconvenient to have to wait there from 8am untill 3 o'clock as gadsby could not provide a delivery slot. *Name removed by Feefo* was very flippant on the phone and did not apologise for the inconvenience - he said it was impossible for the courier to "narrow it down to a minute" as "glasgow is a big place!" Well, I didn't want it narrowed down to a minute!!!! I wanted it narrowed down to a 2 or 3 hour slot - not unreasonable!!! In fact, I would have been happy enough if he had just offered an apology. Instead he was very curt and rude. Won't be using gadsby again unless I receive an apology.
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Gadsby
Gadsby
10 years ago
Thank you for your feedback and taking the time to discuss your concerns over the phone. I’m sorry that you feel underwhelmed by the service we provided. Our courier actually attempted delivery to your business on multiple occasions but there was no-one on site. We discussed by phone the possibility of changing the delivery location, but you were unfortunately unable to arrange this due to the size of the delivery. Sadly the pallet network that handled your delivery does not offer timed delivery slots, but following your call to us this morning we contacted them and passed on the likely time of delivery to you by phone, which was given as between 1pm and 3pm. The order was delivered today just before 3pm and I’m very glad to hear that you are happy with the items. Again, I am sorry that you feel the service was not up to scratch on this occasion, but we would hope to welcome you back as a customer again in future. Louise Glanville Gadsby
Trusted Customer
10 years ago
Gadsby phoned and apologised - I was really pleased that my feedback was responded to quickly and that I received an apology, and I will be happy to use Gadsby again in the future.
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Trusted Customer
10 years ago
Date of purchase: 03/08/2014
Brilliant customer service staff very helpful when ordering.
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Trusted Customer
10 years ago
Date of purchase: 22/06/2014
A pleasure to deal with and always welcoming
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Trusted Customer
10 years ago
Date of purchase: 27/07/2014
Great website and easy to do business with. Delivery was very quick
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Trusted Customer
10 years ago
Date of purchase: 04/08/2014
Fast delivery, easy to use website
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Trusted Customer
10 years ago
Date of purchase: 17/06/2014
Easy to deal with
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Trusted Customer
10 years ago
Date of purchase: 05/08/2014
Fast delivery - thank you
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Trusted Customer
10 years ago
Date of purchase: 05/08/2014
Always fast and ready to help
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Trusted Customer
10 years ago
Date of purchase: 15/06/2014
Good ordering and delivery service.
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Trusted Customer
10 years ago
Date of purchase: 22/06/2014
My contact is very friendly and efficient, credit to the company
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About Gadsby
Gadsby are the leading UK wholesale supplier of Gift Packaging and Retail Display Products. With over 150 years of experience, Gadsby strive to deliver a market leading, efficient and friendly service to clients. The range of products on offer includes wicker baskets, hampers and cardboard gift packaging, as well as numerous other options for both packaging and retail display, such as wooden display stands and wicker display baskets.
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01278437123
Gadsby House, Huntworth Business Park, Bridgwater, Somerset, TA6 6TS, United Kingdom
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About Gadsby
Gadsby are the leading UK wholesale supplier of Gift Packaging and Retail Display Products. With over 150 years of experience, Gadsby strive to deliver a market leading, efficient and friendly service to clients. The range of products on offer includes wicker baskets, hampers and cardboard gift packaging, as well as numerous other options for both packaging and retail display, such as wooden display stands and wicker display baskets.