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Future Legal Services Ltd Reviews | Customer Service Reviews for https://www.feefo.com/reviews/future-legal-services-ltd | Feefo

Displaying all 115 reviews

Trusted Customer

8 years ago

What Trusted Customer said about Future Legal Services Ltd:

Good whilst trying to sell the premium package, not so good when you don't!

The advisor was prompt and polite and confident with his product knowledge. He spent a lot of time going through various questions and pit falls. However there was a reason for this - the advisor...

Kate

Future Legal Services Ltd

8 years ago

Dear Mr. Eden, Thank you for taking the time to share your thoughts with us, your feedback is very important. We are disappointed that you did not have a positive experience with us. While we do have a number of different packages available, designed to fit with our client's needs, we appreciate that some people do not want any extended services. Our clients are extremely important to us and we are saddened that on this occasion we appear to have failed to live up to your expectations. We take on board on your comments and will take steps to address this matter. Thank you for bringing this to our attention. Kind regards.

Trusted Customer

8 years ago

Thank you for your reply. The thing that had upset us was that we really needed the service as we have children that needed special requirements adding to the will and I had lost my job the week before the appointment. Your advisor new this at the time of the appointment but still felt it was appropriate to really push for the extra service and costs knowing that money was tight. Really felt that it was just a salesman after extra commission.

Trusted Customer

8 years ago

What Trusted Customer said about Future Legal Services Ltd:

Rip off

I found the initial meeting fine. When the will came it wasn't very aesthetically pleasing for the money.. The charges for storage are extortionate... Regret ever having made the choice to use this...

Kate

Future Legal Services Ltd

8 years ago

Dear Mrs Rayner, we are sorry to hear that you are less than happy with our services. Customer satisfaction is of paramount importance to us and we would welcome the opportunity to discuss the issues raised in your review with you. To that end, we have endeavoured to contact you via telephone today but have been unsuccessful. At your convenience please call us on 01322 664885. Kind regards, Kate

Trusted Customer

8 years ago

Agent was informative, pleasant, and understpod our requirements.

Yes I would recommend them, gave a good service

Kate

Future Legal Services Ltd

8 years ago

Thank you for your wonderful review we really appreciate you taking the time to give us 5 stars.

Trusted Customer

8 years ago

So far so good!

Very quick and efficient but we will only really know how good the service is when we try to amend our wills in the future or when our daughters need to use the probate legal service after our deaths.

Trusted Customer

8 years ago

Very good service

The representative was very informative

Trusted Customer

Sidcup

8 years ago

What Trusted Customer said about Future Legal Services Ltd:

Great Legal Co.

Very professional and helpful. Plain talking and easy to understand. Many options available

Kate

Future Legal Services Ltd

8 years ago

Thank you very much for your 5 star review... we are very pleased that everything was to your satisfaction.

Trusted Customer

Oswestry

8 years ago

What Trusted Customer said about Future Legal Services Ltd:

good service

good service agent very polite, fast return of documents

Trusted Customer

8 years ago

really pleased

very good explanation on ins & outs of wills - also pretty good response with will and acknowledgement of signed will and check before storage

Trusted Customer

8 years ago

Quick and easy Wills.

Very friendly service. Didn't waste time got straight to the point. Answered any queries satisfactorily. Met all our requirements.

Kate

Future Legal Services Ltd

8 years ago

Thank you so much for taking the time to share your experiences we really appreciate it.

Trusted Customer

9 years ago

What Trusted Customer said about Future Legal Services Ltd:

very helpful advice and not pushy for a sale would recommend

Kate

Future Legal Services Ltd

8 years ago

Thank you for your comments, we are delighted to hear that you would recommend our services.

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