Customer service is TERRIBLE. Probably the worst retailer I have ever experienced for customer service. You will be endlessly chasing. Do not bother.
Date of purchase: 09/04/2026
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Trusted Customer
Feefo Verified
20 days ago
Satisfied with service
Satisfied with delivery
Recommends
Product reviews
Date of purchase: 09/04/2026
0
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Trusted Customer
Feefo Verified
20 days ago
Dissatisfied with service
Dissatisfied with delivery
Does not recommend
Average. Sales lines are great, customer service not so great.
Date of purchase: 13/04/2026
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MI
Mark iredale
Feefo Verified
GBR
21 days ago
Dissatisfied with service
Satisfied with delivery
Does not recommend
What Mark iredale said about Furniture123.co.uk:
Customer service shocking still waiting for a call back
Date of purchase: 13/04/2026
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JL
Jo L
Feefo Verified
GBR
21 days ago
Satisfied with delivery
Recommends
What Jo L said about Furniture123.co.uk:
All good no issues
Date of purchase: 13/04/2026
0
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TC
Trusted Customer
Feefo Verified
GBR
21 days ago
Satisfied with delivery
Recommends
What Trusted Customer said about Furniture123.co.uk:
Excellent
Product reviews
Date of purchase: 13/04/2026
0
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JG
J Grove
Feefo Verified
GBR
21 days ago
Satisfied with delivery
Recommends
Product reviews
Date of purchase: 13/04/2026
0
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TC
Trusted Customer
Feefo Verified
21 days ago
Satisfied with delivery
Recommends
Product reviews
Date of purchase: 12/04/2026
0
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SM
Smartiecat
Feefo Verified
GBR
21 days ago
Satisfied with service
Dissatisfied with delivery
Recommends
What Smartiecat said about Furniture123.co.uk:
Delivery was delayed by several days after the promised date but that was down to the delivery company. Contacted Furniture123 who very helpfully managed to book the delivery sooner than the delivery...
The Furniture123 team is made up of people with extensive experience of furniture manufacturing and retailing, marketing, IT, finance and logistics. Together we recognised that there was a better way for people to shop for furniture than to spend several weekends driving around from one showroom to another in search of the right item of furniture at an affordable price.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Furniture123 team is made up of people with extensive experience of furniture manufacturing and retailing, marketing, IT, finance and logistics. Together we recognised that there was a better way for people to shop for furniture than to spend several weekends driving around from one showroom to another in search of the right item of furniture at an affordable price.