Hello, we apologise that you feel you have been mis-sold. We strive to provide as much information on our website as possible to ensure that customers are aware of what they are purchasing. We can see through communication with our Customer Services Team that you have raised concerns regarding the rustic features of your beam. On our website, we do advise that your product may have rustic features such as splits, cracks, knots, shakes, waney edges, bows, twists, sticker shadows, and machine marks. Additionally, we showcase photos of products provided by customers on our Inspiration page and social media platforms.
We understand that these rustic features may not meet everyone's expectations, which is why we offer a 30-day return policy. Details on how to return the product have been shared with you. As a small business, we are unable to cover the return shipping costs unless the item is faulty or damaged. We apologise for any inconvenience this may cause and value your feedback.
