Hello George,
Thank you for your feedback and for sharing your experience with us.
We appreciate your comments about the oak piece. We understand your preference for having the fixings on the more characteristic side of the wood, and we’ll consider this in future. We also acknowledge your observation regarding the spacing of the fixing holes and will review our processes to ensure more consistent results.
We’re glad to hear that once fitted, the piece meets your expectations and that you are happy with it. If you have any further concerns or need assistance, please don’t hesitate to contact us.