Frugi Reviews

We are sorry to hear that you find our clothing overpriced. We do our very best to be competitive, whilst providing a high quality, ethical product. It does necessarily cost more for us to produce our products because of the methods, materials and conditions that we insist upon. We are constantly reviewing our products and doing what we can to ensure they remain competitive. We did have a website glitch in our recent sale, which led to some orders not being transferred to our back office system. We are very sorry that you were affected by this. Sadly, because we could not see the orders in our back offer software, we did not know about any issues until a customer called us or our IT provider identified the orders affected. We did everything we could to resolve the specific issues that customers faced. We are very sorry that this meant you were unable to receive the items you wanted. We are currently putting in place a new software system, twinned with a new website, so that this should be avoided in the future. They are due to launch very soon. We hope that you will consider taking the opportunity to order from us again using the new website when our next sale happens. Lisa Haywood (Customer Services Supervisor)

We are so glad to hear that you found our service excellent last August. We are very sorry to hear about the issue with your order in December, particularly with the service. We always do our best to make sure that our customers are delighted by our products and service and so we are disappointed that the service level you experienced was not the fantastic service we expect everybody to receive. We did have some issues with our website during the recent sale, which led to some orders not being sent through to our back office software and so we didn't know those orders had been placed. As we didn't know about orders that were affected by this glitch, sadly they did not come to light until customers called us or our IT providers managed to locate them for us. We are truly sorry for the trouble you had and particularly that you felt we were insincere when we told you about the problem with your order. We do our absolute best to resolve any issues our customers face as soon as they are identified in a courteous and empathetic way. We are sorry that this did not happen here. Lisa Haywood (Customer Services Supervisor)