Friendship Travel Singles Holidays Reviews

Thank you for the feedback and I am sorry you were disappointed with some aspects of your trip. On arrival you were met at the gate of the hotel and given your welcome letter, along with a few details on the hotel and area. Your host was present throughout the duration of your stay, and since no concerns about your room were raised with him during your time at the resort, he was unable to offer any assistance. After your holiday with Friendship Travel, you moved on to meet friends. To save you the expense of a taxi, our host personally drove you to your new accommodation and assisted you with your luggage upon arrival at the hotel. I apologise that you felt the service provided did not meet your expectations. Please feel free to reach out to me directly if you’d like to discuss how we could have made your trip more enjoyable. Kind regards, Karen – Customer Services.

Thank you for the feedback. Unfortunately, due to ongoing legal issues, the hotel you booked was not available. This was out of our control and we are so sorry about this. An incident like this has never happened at Friendship Travel before and we understand your disappointment. An alternative 5* hotel was offered, with an upgrade from half board to all-inclusive, but I am sorry this was not suitable for you. The £500 you paid still remains as credit on your account and I will contact you directly to discuss how you wish to spend this or if you would prefer a refund at this stage. Kind regards, Karen – Customer Services.