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Friendly Planet Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 3,079 reviews

Trusted Customer

8 years ago

What Trusted Customer said about Friendly Planet:

Our 10th trip!

As always Friendly planet does the job Excellent service

Date of purchase: 12/07/2017

Trusted Customer

Cutler Bay FL

8 years ago

What Trusted Customer said about Friendly Planet:

efficient pleasant staff with keen attention to detail.

Date of purchase: 28/06/2017

Trusted Customer

8 years ago

What Trusted Customer said about Friendly Planet:

Could not book an extension at the same time as the basic tour. Still haven't heard about the requested extension.

amanda

Friendly Planet

8 years ago

Hi Louis, thank you so much for taking the time to leave your feedback. When you made your original request for the extension we immediately reached out to our partners at the eco-lodge to confirm availability but given the weekend/holiday timeframe, our partners were unable to get back to us before the following business day. We are thrilled, however, to know that we were able to confirm the space and that you accepted and will be enjoying our exciting Amazon extension!

Date of purchase: 03/07/2017

Trusted Customer

8 years ago

All questions were answered and the agent was helpful and friendly. This is our 3 booking with F.P. and we wouldn't hesitate to recommend F.P. to anyone who asks.

Date of purchase: 11/07/2017

Trusted Customer

8 years ago

Quick, efficient and helpful.

Date of purchase: 30/06/2017

Trusted Customer

Knoxville, Tn

8 years ago

What Trusted Customer said about Friendly Planet:

First Class Outfit

Very efficient and friendly . My son and I are going to Cuba on December. Previous we went to India. They are a first class outfit.

Date of purchase: 11/07/2017

Trusted Customer

Wellington, NZ

9 years ago

What Trusted Customer said about Friendly Planet:

They made a complicated booking easy.

I had several conversations with them because we aren't taking the tour from USA, but are flying from NZ to join the group in Sri Lanka. I also had some problems with using my debit card for US...

Date of purchase: 03/07/2017

Trusted Customer

9 years ago

Undesirable Booking Experience

While my booking went smoothly, my travel mates almost missed getting in on our dates. FP's internal process broke down. Spoke with Kathryn then Joanne. Finally got an apology from Joanne. Travel...

peggy

Friendly Planet

9 years ago

We’re pleased that we were able to get more space on your Galapagos departure for your friends, and we look forward to having all of you with us on tour. Our internal process actually was functioning properly, as the departure closed after we sold the last room. Thanks to the quick action by our weekend team, who reached out to our partners in the Galapagos to ask for more space, we were able to confirm your friends first thing Monday morning.

We apologize for misunderstandings about our travel insurance policy. Our regular policy, underwritten by Travelex, is actually available for purchase at any time until your final payment is due—for your tour, that’s actually 2/11/2018! We do offer two bonus options which are only available if you purchase insurance sooner. The free Pre-existing Condition Waiver is only available if you purchase coverage within 14 days of booking, and the Cancel for Any Reason add-on is only available if purchased with your booking. We’re sorry that we aren’t able to offer these bonus options for a longer period!

Trusted Customer

9 years ago

Your understanding of the Monday morning process is inaccurate. It is only through my insistence Nicole contact my travel mates (when I called at 0930) that the booking was completed. Sorry, not by the effort of YOUR staff. I observed the booking close immediately after Crivaro booked around 1000. Further, apparently both Danielle and Kristin were trained to tell Melanie and I that the decision for all travel insurance through you HAD to be made that day. It was later when I reviewed the info FP's website, I learned of the 14 day option. The policy has not been provided to either of us as of today! Please contact me for further clarification and discussion...904-699-4758.

Date of purchase: 01/07/2017

Trusted Customer

9 years ago