Appalling communications. They don't reply to phone call queries and don't trust them to do what they say they will have done.
Sarah
Fresh Insurance Services
5 years ago
Thank you very much for taking the time to feedback to us. At Fresh we strive to deliver a personal and helpful service and I’m sorry that we have fallen short with how we have kept you updated on this occasion.One of our managers will contact you within the next 24 hours to talk through the concerns you have detailed and any further queries you may have.
Product reviews
Sarah
Fresh Insurance Services
5 years ago
Thank you very much for taking the time to feedback to us. At Fresh we strive to deliver a personal and helpful service and I’m sorry that we have fallen short with how we have kept you updated on this occasion.One of our managers will contact you within the next 24 hours to talk through the concerns you have detailed and any further queries you may have”
Date of purchase: 02/02/2021
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Mr Martin Tonks
Manchester
5 years ago
What Mr Martin Tonks said about Fresh Insurance Services:
Appalling communications. I have had an ongoing dispute re the settlement exclusion in my policy for a number of years now. I forwarded a structural survey to Fresh to forward to the insurance...
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Sarah
Fresh Insurance Services
5 years ago
Thank you very much for taking the time to feedback to us. At Fresh we strive to deliver a personal and helpful service and I’m sorry that we have fallen short with how we have kept you updated on this occasion.One of our managers will contact you within the next 24 hours to talk through the concerns you have detailed and any further queries you may have.
Product reviews
Sarah
Fresh Insurance Services
5 years ago
Thank you very much for taking the time to feedback to us. At Fresh we strive to deliver a personal and helpful service and I’m sorry that we have fallen short with how we have kept you updated on this occasion.One of our managers will contact you within the next 24 hours to talk through the concerns you have detailed and any further queries you may have.
Date of purchase: 02/02/2021
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Mrs Sylvia Bickerton
Warrington
5 years ago
What Mrs Sylvia Bickerton said about Fresh Insurance Services:
As usual, a first class service. Always extremely polite and helpful.
Product reviews
Date of purchase: 30/01/2021
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Mr Charles Newbury
5 years ago
What Mr Charles Newbury said about Fresh Insurance Services:
phoned about cost of insurance as cheaper for a new customer than for me who was renewing for a third time and have not claimed. Phoned but received a curt 'take it or leave it' reply from your...
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Sarah
Fresh Insurance Services
5 years ago
Thank you very much for your feedback. At Fresh we always try and ensure that both our existing customers and new customers receive the best price available unique to their circumstances. I understand that the discrepancy was caused by mismatched details between the web and telephone quotation you received. This has now been rectified and I believe you have now received the correct price for your policy.Thank you for renewing with us and I hope you give us the opportunity to get this right first time for you next year.
Product reviews
Sarah
Fresh Insurance Services
5 years ago
Thank you for renewing with us again this year.
Date of purchase: 27/01/2021
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Trusted Customer
5 years ago
They were responsive and addressed my issues well
Product reviews
Date of purchase: 28/01/2021
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Mr & Mrs Mitchell
Staffoed
5 years ago
What Mr & Mrs Mitchell said about Fresh Insurance Services:
100% assistance with all queries. The staff went the extra mile in dealing with problems. I would recommend Fresh Insurance to all friends and relatives.
Product reviews
Date of purchase: 27/01/2021
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Trusted Customer
5 years ago
Excellent customer service
Product reviews
Date of purchase: 22/12/2020
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Trusted Customer
5 years ago
Quick efficient service.
Product reviews
Date of purchase: 26/01/2021
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Mr Trevor Maybourne
5 years ago
What Mr Trevor Maybourne said about Fresh Insurance Services:
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
