Freedom Health Insurance Reviews

Thank you so much for your kind review! We're delighted to hear that you found our service easy to navigate. Providing excellent service is our top priority, and it's wonderful to know that we're meeting your expectations. If you ever need any further assistance, please don't hesitate to reach out!

Thank you for your 5-star review! If you ever require our assistance, please don't hesitate to reach out. Kind Regards, Freedom Health Insurance

Hello, Thank you for your feedback. I’m truly sorry that your experience hasn’t met your expectations. Often, claims are declined due to the condition existing before the policy began and, like many health insurers, Freedom Health Insurance does not cover claims related to pre-existing conditions. This approach is standard within the industry, though we understand it can be disappointing when claims are affected Please know that we are here to help clarify any specific points you have about your cover. If you would like, please feel free to reach out to us directly on 0800 999 2013 or email us at claims@freedomhealthinsurance.co.uk and we will be glad to assist in any way we can. Kind Regards, Freedom Health Insurance

Dear Customer, Thank you so much for your kind words and for taking the time to share your experience with Freedom Health Insurance. We are thrilled to hear that you found our service caring, professional, and efficient. Your recommendation means a lot to us. Providing excellent service and support to our clients is our top priority, and it's wonderful to know that we met your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out. We are always happy to help. The Freedom Health Insurance Team

Hello! Many thanks for your five star review. We love hearing your feedback! Please do not hesitate to contact us if you need any further assistance in the future.

Hello! Many thanks for your feedback. We are so pleased to hear you are happy with our service and that you feel our pricing is competitive. Don't hesitate to get in touch with us if you need any help with your policy.

Hello! Many thanks for the 5 star review. We are happy to hear you are satisfied with our service.

Hello, We appreciate your feedback and understand your perspective regarding the importance of assessing insurance quality when the need to make a claim arises. While we acknowledge your reasons, we were disappointed to receive a lower rating without a specific reason provided. We genuinely value your trust in us, and we assure you that our goal is to exceed your expectations, and we're committed to ensuring that you receive the support and coverage you deserve. Should you have any questions or require assistance in the future, please don't hesitate to reach out to us. We're here to assist you every step of the way and to ensure that you feel confident in your coverage.

Hello, We understand that technical difficulties can be frustrating, however, it's important to note that our virtual GP service is provided by a third party company, Health Hero. Whilst we are committed to ensuring a high standard of service, we kindly ask for your understanding that certain login issues may be beyond our immediate control. If you are still experiencing difficulties logging in, we encourage you to contact us so that we can assist you and ensure that you receive the support you need to resolve the problem.

Hi Julia, Upon reviewing your case, we found that based on the information provided in the letter from your GP, the claim was initially declined as a pre-existing condition under the moratorium underwriting. However, once you brought to our attention there may be a typo in the GP letter, we immediately sought clarification and requested the call recording from your consultation with Health Hero to verify details. Unfortunately, we have not received this information from you. We understand your frustration, but we are actively waiting for the opportunity to assess your case and receive clarification on the condition. You can always reach us on 01202 283 580.