How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Freedom Health Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/freedom-health-insurance | Feefo

Displaying all 178 reviews

Trusted Customer

8 years ago

Date of purchase: 01/03/2017

Bad customer service

I sent an email asking for more details about my coverage, but didn't get a response. They call only to take more money. I don't think that will help me if I need to use the insurance.

Freedom Health Insurance

8 years ago

We are really sorry about your experience. We always try to answer all customers inquiries in 24 hours or the first working day after they have been received. For some reason, your original email never got to us. We are currently looking into this technical issue in order to avoid any future problems.

Hopefully, we have now managed to answer all of your questions. If you need to contact us in the future, you can either do it via phone 0800 999 2013 or by email to info@freedomhealthinsurance.co.uk

Freedom Health Insurance Team

Trusted Customer

8 years ago

I had a call from the company that they didn't get my email. I resent my request.

See full customer review

Trusted Customer

8 years ago

Date of purchase: 01/03/2017

Great customer service

Easy to set up & very helpful staff. It always felt like I was talking to real friendly people.

Freedom Health Insurance

8 years ago

Thank you for your feedback. We are pleased to hear that you are happy with our service. If you have any further questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

See full customer review

Neil

8 years ago

Date of purchase: 06/04/2017

What Neil said about Freedom Health Insurance:

simple quick and uncomplicated

Freedom Health Insurance

8 years ago

Thank you for your feedback. We are pleased to hear that you are happy with our service. We are always trying to make the entire process as quick and easy as possible. If you have any further questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

See full customer review

Trusted Customer

8 years ago

Date of purchase: 16/03/2017

Good customer service

Freedom Health Insurance

8 years ago

Thank you for your feedback. We are pleased to hear that you are happy with our customer service. If you have any further questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

See full customer review

Trusted Customer

8 years ago

Date of purchase: 17/02/2017

Well done!

Smooth transfer and efficient service

Freedom Health Insurance

8 years ago

Thank you for your feedback. We are pleased to hear that you are happy with our service. If you have any further questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

See full customer review

Alexander

8 years ago

Date of purchase: 02/02/2017

What Alexander said about Freedom Health Insurance:

very helpful and informative

Freedom Health Insurance

8 years ago

Thank you for your feedback. We are glad we've managed to answer all your questions and provide a good customer service. Should you have any questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

See full customer review

Sally

Hornchurch

8 years ago

Date of purchase: 17/02/2017

What Sally said about Freedom Health Insurance:

Wide Cover and Competitive rates of premium

The policy offered was very extensive and covered my favoured choice of London Hospitals and provided very good aftercare facilities which are very important in supporting patients discharged from...

Read all

Freedom Health Insurance

8 years ago

Thank you for your comprehensive feedback. We are pleased to hear that you were happy with your experience and with our product. This helps us a lot.

Should you have any questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

See full customer review

Trusted Customer

8 years ago

Date of purchase: 01/02/2017

Daniel

Freedom Health Insurance

8 years ago

Thank you for your feedback. We are pleased to hear that you were happy with your experience. Should you have any questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

See full customer review

Vivian

8 years ago

Date of purchase: 01/02/2017

What Vivian said about Freedom Health Insurance:

Quick, easy, simple insurance

Quick email responses and knowedgable staff who gave me a policy which suited my specific needs, cheers

Daniel

Freedom Health Insurance

8 years ago

Thank you for your feedback. We are pleased to hear that we have managed to provide you with the right policy for your healthcare needs. Should you have any questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

See full customer review

Trusted Customer

8 years ago

Date of purchase: 14/09/2016

All my doubt was solved by James Middleton, he was very helpful.

Freedom Health Insurance

8 years ago

Thank you for your feedback. We are happy to hear that James helped you with your queries. If you have any other questions, please do not hesitate to get in touch. Kind Regards, Freedom Health Insurance Team

See full customer review

Not received a review invite?

About Freedom Health Insurance

Established in 2003, Freedom Health Insurance is a successful private medical insurance (PMI) provider bringing its clients innovative UK and international health insurance products at competitive premiums.

Read all

01202123123

County Gates House, 300 Poole Road, Poole, Dorset, BH121AZ, United Kingdom

Why trust Feefo reviews?

Learn more about Feefo