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FPS Group Reviews | Customer Service Reviews for https://www.feefo.com/reviews/fps-group | Feefo

Displaying all 1,069 reviews

Trusted Customer

8 years ago

Excellent service

Excellent service. Great customer support, team look after your payroll in a highly professional manner. The team are transparent and explain all your options to maximise your income. Have used over...

Customer Services

FPS Group

8 years ago

Hi, Thank you very much for your wonderful review! We really appreciate receiving a 5 star rating from you.

Have a brilliant day, FPS Group

Trusted Customer

8 years ago

What Trusted Customer said about FPS Group:

Lack of transparency

FPS could improve hugely by being more transparent and honest about their fees and costs. On joining them, it wasn't mentioned the additional employer national insurance and the apprenticeship levy.

Customer Services

FPS Group

8 years ago

Hi Radu,

Thank you for your review of our service. We are disappointed that you feel unhappy with how fees and costs were explained to you. We have listened back to your recorded sales calls and we can confirm that our administration fee was fully detailed and discussed with you. We then offered to provide you with a detailed pay breakdown which would have included all relevant deductions but you refused this. Therefore apprenticeship levy and employer national insurance deductions were not specifically discussed with you. We apologise for this as we should have made these points totally clear regardless of whether a pay illustration was provided. This was a mistake and a divergence from our usual procedures which we are sorry for.

We hope this explanation provides some clarity in relation to your concerns.

All the best, FPS Group

Trusted Customer

8 years ago

That's a nice reply and I appreciate your apology. You do say you should have made things clearer and I believe you mean it. However, here's where the things were not clear. Indeed I declined a detailed breakdown over the phone, but that's because I had already used your online calculator. So far so good. But what I missed completely is that your calculator assumed a tax code with a standard personal allowance. In other words, your calculator assumed you were my main employer. The reality was that you were not and that as my second employer, my salary will be taxed according to BR tax code. The other thing about your online calculator is the separate tabs for personal and corporate figures. Now, if you are truly committed to improve, please consider the following: - have a selection box with "main job"/"second job" as options and then take that into account when working out the estimate - combine the personal and corporate/ltd figures on the same page for clarity. You may highlight them differently but show them on the same page for clarity - when discussing your fees with your potential clients warn them right away of them being liable of employers NIN as well as other fees whether or not they are willing to go through a full estimate.

Customer Services

FPS Group

8 years ago

Hi Radu,

Thank you for your detailed reply and suggestions. We will take these on board and evaluate if they can be adopted. You are 100% correct that employers NI should be made clear on every single call regardless of whether the full calculations are provided or not.

Note that our online calculator is designed to give rough early approximations and cannot possibly give accurate figures bespoke to every individual’s circumstances. We could add in a whole host of additional variables to make it more accurate but our aim is to keep it simple and instead provide the full bespoke calculations further to discussions with us. Not all users would know how to accurately and properly select the correct variable selections therefore in our experience it’s much better to do this as part of our sales consultation. Our online calculator clearly states below its calculations that it is based on the assumptions “1185L WK1/MTH1 tax code, aged over 25 and under state pension age, and £15 fee”. Pretty much all online calculators in the umbrella industry will work on a similar method of assuming key variables for the sake of simplicity.

We hope this information is useful for you.

Have a great day, FPS Group

Trusted Customer

8 years ago

What Trusted Customer said about FPS Group:

Excellent customer service

Excellent customer service and great contacts!

Customer Services

FPS Group

8 years ago

Hi Luqman,

Thank you very much for your 5 star review! We really appreciate it.

All the best, FPS Group

Trusted Customer

8 years ago

What Trusted Customer said about FPS Group:

So far I’ve found FPS to be an efficient and effective service - with good communication and prompt, regular payments.

Customer Services

FPS Group

8 years ago

Hi Sarah,

Thanks very much for your feedback! We really appreciate your 5 star review :-)

Have a great day, FPS Group

Trusted Customer

8 years ago

So far so good !!

Customer Services

FPS Group

8 years ago

Hi,

Thank you for your review. We are really pleased that you are happy with our service :-)

All the best, FPS Group

Trusted Customer

Winchester

8 years ago

What Trusted Customer said about FPS Group:

Good Service for people who are self employed without the Hassle

Used each time I am asked to return to work, telephone customer line very good, helpful, on line time sheet is easy to forget ( Old Age !!! )

Customer Services

FPS Group

8 years ago

Hi Martin,

Thanks very much for your feedback! We really appreciate receiving your thoughts.

All the best, FPS Group

Trusted Customer

Bristol

8 years ago

What Trusted Customer said about FPS Group:

Very good communicators!

FPS supported me with an advanced payment when I needed it to fund expenses for the week before pay day. They have been flexible with the way we communicate (whatsapp, text, email) and are very easy...

Customer Services

FPS Group

8 years ago

Hi Lucy,

Thanks very much for your review. We love detailed reviews like this! Mike will be particularly over the moon to read your glowing comments. Don't hesitate to let us know the moment you need anything.

All the best, FPS Group

Trusted Customer

8 years ago

always paid promptly and always someone to speak to in case of any issues.

Customer Services

FPS Group

8 years ago

Hi,

Thanks very much for your 5 star review of our service! We massively appreciate your positive comments.

Have a great day, FPS Group

Trusted Customer

Sandbach

8 years ago

What Trusted Customer said about FPS Group:

Very efficient service

Customer Services

FPS Group

8 years ago

Hi Lynn,

Thank you for your positive feedback. We are extremely pleased that you have awarded us with 5 stars.

All the best, FPS Group

Trusted Customer

8 years ago

What Trusted Customer said about FPS Group:

Brilliantl

Fast and efficient friendly an approachable

Customer Services

FPS Group

8 years ago

Hi Julie,

Thank you very much for your 5 star review! We really appreciate it :-)

Have a great day, FPS Group

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