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forward2me Reviews

Displaying all 13,904 reviews

Richelle Stedman

Feefo Verified

4 years ago

What Richelle Stedman said about forward2me:

Awesome Service!

It's always on time and packaging was great. I'll be using your service again. Thank you!

Rebacca Boller

Feefo Verified

4 years ago

What Rebacca Boller said about forward2me:

NOT WORTH THE TIME OR HASSLE!

I have used this service for about a year now and I do not recommend using them. The shipping fees are VERY expensive, which wouldn't even be that big of a problem if their service made up for it,...

Hayley

forward2me

4 years ago

Hi Rebecca, Many thanks for your feedback. I am sorry to hear that you feel dissatisfied with our services. Please allow me to contact you directly via email to discuss any issues and concerns in more detail and hopefully we can work together to try to resolve your disputes. Please keep an eye out for my email. Kind Regards Hayley

James R Van Horne

Feefo Verified

4 years ago

What James R Van Horne said about forward2me:

First time using German address!

I ordered a ski bag and skis. First time using the German address and it was just as smooth as the UK experience over the years. They were able to combine both things and ship. Customer service was...

Dimitris Papandreou

Feefo Verified

Athens, Greece

4 years ago

What Dimitris Papandreou said about forward2me:

Very happy.

Very good service and very helpful and polite customer service.

Jon Zhihao Li

Feefo Verified

4 years ago

What Jon Zhihao Li said about forward2me:

Amazing service!

amazing service. Customer service response is quick and professional. Will use them again in the future

Trusted Customer

Feefo Verified

4 years ago

Tooooo expencive, lately.

Good but expencive

Dimitris Iliakis

Feefo Verified

4 years ago

What Dimitris Iliakis said about forward2me:

Great service!

Second time I use their German wearhouse service and as always if was fast and reliable!

Trusted Customer

Feefo Verified

4 years ago

Prompt service

Trusted Customer

Feefo Verified

4 years ago

Perfect and i am satisfied

I've been using it a lot these days, but I haven't had any troubles. Customer support is also very good.

Trusted Customer

Feefo Verified

4 years ago

Too expensive. Estimated cost ended up being 3 times as much.

I was disappointed with the final quote. When I entered the measurements I received a reasonable quote. However, when I received the final quote from you it was 3 times the amount. Plus when you...

Hayley

forward2me

4 years ago

Hi there, Many thanks for your feedback. I am sorry that you feel disappointed with the final shipping quote for your package. I have checked the final shipping price you would have been quoted for your package with FedEx from our pricing page on our website and this does match the shipping price you paid for with FedEx from your account but the pricing page shipping quote would have not included the additional Australian GST-the pricing page only shows +GST. This is because GST has to be calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account. Please be aware that we are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value. This information is also available from the FAQ's section on our website. I have also checked the status of your package and this was not requested for a repack service by you from your account prior to shipping which means the package will have been shipped out to you exactly as it arrived to us from the original sender. If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have. I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services. Kind Regards Hayley

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