How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

forward2me Reviews | Customer Service Reviews for https://www.feefo.com/reviews/forward2me | Feefo

Displaying all 13,904 reviews

Trusted Customer

Feefo Verified

3 years ago

I must evidence you that, But you apologized me about repack

At First, You put on blame to me about repack.

Hayley

forward2me

3 years ago

Hi there. Many thanks for your feedback. We are sorry that you feel dissatisfied with our service. I can see that you did submit a repack request from your account for all 4 packages. However you had then submitted some additional repack instructions to our customer experience team, relating to the original 4 packages, via email but this was done after your original repack request had already been completed and after your final optimised package was already booked in for collection with the courier. We are really sorry but once your shipment has been booked by us with the courier no amendments, cancellations or refunds can be made. If you have specific repack instructions for your goods it is really important for you to submit all of your specific repack instructions for your goods to our customer experience team via email rather than submitting your repack request from your account so we can submit a manual repack request for your goods at our side instead and we can guarantee that your repack instructions will be immediately received at the relevant warehouse for your goods and followed before the repack service commences. If you do not send any repack instructions for your goods to us via email and if you choose to proceed with a repack request from your account we cannot guarantee that the repack instructions you send to us separately via email after would reach the repack ream in time before the repack request is completed from your account. Furthermore it is more difficult for us to amend current repacks for goods if the packages (s) have already been processed for shipping from your account and already booked for collection with the courier. I hope the information I have provided to you is useful, we do hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service. If you do have any questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you. Kind Regards Hayley

Trusted Customer

Feefo Verified

3 years ago

Good

Took a bit of time, but communication was clear and got what I wanted.

Trusted Customer

Feefo Verified

3 years ago

AMAZING,

THANKS A LOT, YOU SAVED ME, amazing rates and very fast

Jessica P.

Feefo Verified

Tempe, AZ

3 years ago

What Jessica P. said about forward2me:

Will use again!

Would 100% recommend to a friend. Great communication, secure packaging, and fast shipping.

Trusted Customer

Feefo Verified

3 years ago

Excelente servicio!! Recomendable al 100 % Rápido y responden las preguntas rápido y el producto llega rápido y en buenas condiciones, encantada

Stephanie Molina-Mejia

Feefo Verified

3 years ago

What Stephanie Molina-Mejia said about forward2me:

Very fast and convenient. Customer service is great as well. I will definitely continue to use their services

Trusted Customer

Feefo Verified

3 years ago

Good service.

They are quick to ship. The only issue is I only had one option for shipping and that was fedex. I personally like to use DHL. But they are super helpful with answering any questions.

Trusted Customer

Feefo Verified

3 years ago

Good experience with forward to me

positive with forward to me, not so positive with shipping firm but isnt the fault of f2me and at the end all went ok

Trusted Customer

Feefo Verified

3 years ago

I wouldn’t hesitate to use them afain

The service is easy to use, its expensive but you get what you pay for. This is the second time Ive use forward2me and I wouldn’t hesitate using them again

Gordon Bryant

Feefo Verified

3 years ago

What Gordon Bryant said about forward2me:

Excellent and speedy service to forward a part from a UK supplier who does not ship to Canada.

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo