We are pleased your stay was enjoyed; however, we're saddened by your experience with the meal and opinion on value of the cottage and are sorry for any disappointment. It's concerning that your dissatisfaction wasn't shared with us during your stay, despite our on-site availability for assistance.
Three weeks have now elapsed since your meal was prepared and delivered. No concerns were raised at the time. Your satisfaction is paramount to us, and we would have gladly addressed any issues to ensure your expectations were met.
Regarding the credit card debit. We apologize for any confusion when during our welcome chat I explained that payment for meals, sky sports viewing, films etc., can be made with the card used for the reservation. Our policy is to securely hold card details for convenient payment upon departure, as hotel procedures. As your family departed without settling the account, the card provided was debited accordingly. We recognize the importance of clear communication and will strive for improvement in the future.
Despite our rural location, we pride ourselves on providing top-notch amenities. Our broadband service utilizes innovative technology to microwave the broadband down the valley and through the trees, ensuring a remarkable 76 Mbps up and down service, akin to city services. Our heating system is powered by ground-source heat pumps and biomass boiler using locally sourced wood to minimize carbon emissions. Additionally, rainwater harvesting enables water conservation, with untreated water used for flushing toilets and laundry, resulting in luxurious linens praised by many guests.
Whilst our commitment to high standards and sustainability contribute to the overall cost of operating our luxury holiday cottages, we believe it's a worthwhile investment. We appreciate your understanding.
