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Footman James Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 38,741 reviews

Trusted Customer

12 years ago

My experience is very positive. The personnel that I've spoken to have all been pleasant…

My experience is very positive. The personnel that I've spoken to have all been pleasant and professional without any marked accent. I can't comment on making a claim because I haven't.

Trusted Customer

12 years ago

exellent service,very good service on the phone one to one with help on re-insuring. No…

exellent service,very good service on the phone one to one with help on re-insuring. No overseas call centre please keep it that way. thanks for your service.your sincerly D A Cope.

Trusted Customer

12 years ago

Tried to sell me a policy at 3 times my current quote as "good value".…

Tried to sell me a policy at 3 times my current quote as "good value". Despite promises that I would not receive phone calls for other products and services, within 24 hours I had received 4 phone...

Trusted Customer

12 years ago

Good value policy, quick and easy to set up

Trusted Customer

12 years ago

good

Trusted Customer

12 years ago

The bad comment above relates to CAROLE NASH insurance, not FJ.Thankyou.

Footman James

12 years ago

Many thanks for updating your feedback. We are pleased that you are happy with your Footman James policy and it was so easy for you to set up. Many thanks.

Trusted Customer

12 years ago

I have not any complaints or issues with the service. My perception was there was neither good…

I have not any complaints or issues with the service. My perception was there was neither good nor bad it was just service and that was you people provided. So from me I would say you provided a...

Trusted Customer

12 years ago

Tried to be very helpful.

Trusted Customer

12 years ago

I would be delighted to explain over the phone why I was so disappointed with the…

I would be delighted to explain over the phone why I was so disappointed with the manner in which I was treated during my recent experience-especially as I had renewed another policy for another...

Trusted Customer

12 years ago

See above

Footman James

12 years ago

Thank you very much for taking the time to write your review. We are sorry to hear you have received a poor experience on this occasion. A member of our team will contact you shortly, to help resolve this matter.

Trusted Customer

12 years ago

I have no problems with the service I receive from Footman James.

Trusted Customer

12 years ago

Very quick and helpful - just the answering machine message at the beginning of each…

Very quick and helpful - just the answering machine message at the beginning of each call is tiresome.

Trusted Customer

12 years ago

The classic car valuation process is too onerous upon the customer and the basic valuation…

The classic car valuation process is too onerous upon the customer and the basic valuation is too low, meaning that my car is underinsured until I do a load of work to get FJ photos of my car - not...

Footman James

12 years ago

Trusted Customer

12 years ago

Eventually found them to be helpful. Initially what I asked for with the insurance I got…

Eventually found them to be helpful. Initially what I asked for with the insurance I got told could not be done. So after ringing round a few other insurance companies I found it could be done. So I...

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