Dear Mr Ray ,
We are deeply sorry to hear about your unpleasant experience and the distress it has caused you, particularly during such an emotionally challenging time. Please accept our condolences on the loss of your mother.
At Fly Sharp, we are committed to providing a smooth and efficient travel experience for our customers, and we regret that we've failed to meet your expectations. We take feedback such as yours very seriously, as it gives us valuable insight into areas where we can make improvements.
Thank you for bringing this matter to our attention. We will take steps to streamline our refund process and work on shortening the retrieval time so that our customers do not face such extended wait periods in the future.
Regards,
Fly Sharp