Drinks service very slow, no white wine, no gin and no lemonade so gave up. Also delay in getting off the aircraft in Jersey was unexceptable.
Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback, without which we cannot improve. The aircraft are fully stocked with drinks and snacks, and it's unfortunate on this occasion that your preference had sold out. We've addressed this with the airline for future flights. The delay on arrival in Jersey was due to availability of the International arrival stand, and could not be avoided on this occasion.
Date of purchase: 16/02/2018
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Trusted Customer
Feefo Verified
JERSEY
8 years ago
What Trusted Customer said about FlyDirect:
Staff very pleasant & attentive We asked for special assistance to load. Excellent in Jersey but not visible in Tenerife !!! On return journey seats would not tilt.
Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We're pleased that you enjoyed the service on Germania in general, but are sorry to hear about the failure in assistance at Tenerife Airport, and will look into this.
Date of purchase: 16/02/2018
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Trusted Customer
Feefo Verified
8 years ago
The check in Que was over an hour and a half wait. This is just ridiculous and very stressful when you book direct you think it is going to be stress free. Maybe you's could open check in a bit...
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Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. Unfortunately at a large International airport like Tenerife check in times are fixed. We're sorry to hear that there was a long wait on this occasion, and will work with the airport to resolve this.
Date of purchase: 16/02/2018
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Trusted Customer
Feefo Verified
8 years ago
Great flight, Stewards were very helpful and professional and the flights were all on time.
Date of purchase: 16/02/2018
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about FlyDirect:
Would recommend
Date of purchase: 09/02/2018
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Trusted Customer
Feefo Verified
8 years ago
Everything
Product reviews
Date of purchase: 09/02/2018
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Trusted Customer
Feefo Verified
8 years ago
Easy web site to book
Ollie Watts, Marketing Coordinator
FlyDirect
8 years ago
Thank you for your feedback. We look forward to welcoming you on another FlyDirect holiday soon!
Product reviews
Date of purchase: 11/11/2017
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Trusted Customer
Feefo Verified
8 years ago
Easy
Product reviews
Ollie Watts, Marketing Coordinator
FlyDirect
8 years ago
Thank you for your feedback. We look forward to welcoming you on another FlyDirect holiday soon!
I think a jet rather than a propeller plane would have been more appropriate for a flight of this distance. I felt quite nervous going on a prop plane for this length of time.
Also the cost of the...
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.