As always, Ally provided excellent customer service - even suggesting an alternative option (which we were so pleased we took) and putting us through to Andy to find out more about how the trip.
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Andy
Flexitreks
9 years ago
Great to meet you both on this trip and thanks for the lovely review.
I bought our deal from Flexitreks online from Australia and found them friendly and efficient to deal with, answering all my questions swiftly. My only complaint would be that I asked for a bike...
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Andy
Flexitreks
9 years ago
Many thanks for the feedback Megan and we're glad you enjoyed your cycling adventure along the Danube. We're happy you managed to change to a bike with suspension, bearing in mind your condition but would reiterate that by most standards this is a pretty even route and hybrid bikes, without suspension, are the standard issue on this itinerary.
Date of purchase: 28/07/2016
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JR
John Rideout
Feefo Verified
9 years ago
What John Rideout said about Flexitreks:
Ally was very prompt to answer questions and concerns.
However, some problem with accurate dissemination of info. For example, our guide said tandem bicycles were available. Pre cruise stay in Di...
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Andy
Flexitreks
9 years ago
Many thanks for the feedback John. Yes, there's no escaping the fact that the road can be pretty busy at times and is best suited to regular cyclists. For many though, the extraordinary experience of cycling this iconic route with its incredible scenery more than compensates.
Our local supplier confirms that tandem bikes are not available and will be clarifying this point with Ricardo.
We did not get information on the elevation on the cycle route we were not prepared for the steep climbs. Some people booking with other agencies received this information.
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Andy
Flexitreks
9 years ago
Many thanks for the feedback Anette and we're sorry that you found it a little harder than expected. We do believe that our 'moderate' rating for this tour is accurate given that we describe our moderate tours as follows:
'Suitable for regular cyclists, who are used to longer rides with regular climbs.'
That said we agree that elevation charts are also helpful and will ensure these are made available to future customers.
Date of purchase: 12/03/2017
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JP
Jeremy Putt
Feefo Verified
9 years ago
What Jeremy Putt said about Flexitreks:
A good, efficient and informative service
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Andy
Flexitreks
9 years ago
Many thanks for the feedback and suggestions Jeremy. Yes, you can encounter a headwind on hot afternoons approaching Trento and at your welcome meeting you should have been warned of this and advised to start cycling early to avoid it - my apologies if this didn't happen. The loop ride idea has not been suggested before but if we receive more requests we will of course give it due consideration.
If we break up the ferry journey on Lake Garda then customers would lose another day as there is only one ferry a day that travels the length of the lake, so you would not be able to start cycling from Peschiera to Verona until early evening.
Everything we needed to know was available for us.
We were a little confused off the train at Bruges on how to orient ourselves and find the boat, but it wasn't really any major problem.
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Andy
Flexitreks
9 years ago
Many thanks for the comprehensive review Catlyne. The air conditioning automatically turns off if the ambient temperature is sufficiently cool but it can be turned on in individual cabins at the customer's request - I am sorry if you were not informed of this and hope it didn't marr an otherwise enjoyable holiday.
Date of purchase: 09/10/2016
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Trusted Customer
Feefo Verified
9 years ago
very polite and helpful when booking. Flexitrek Information provided before tour accurate although pick up point in Paris was not exactly as per map.
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Andy
Flexitreks
9 years ago
Many thanks for this comprehensive review. We are glad you enjoyed the experience overall but take your point about the last day to Compeigne and are consulting with the local supplier as to how this can be improved.
Great service from FlexiTreks in the run up to our holiday. Some last minute changes by us were managed quickly and efficiently.
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Andy
Flexitreks
9 years ago
Thanks for the lovely review Vicky and we're so glad you both enjoyed the holiday. The Romantica has a lot of fans and it's nice to hear you have joined that club!
Flexitreks offers a range of leisure cycling holidays throughout Europe. Our holidays are all about relaxing rides on comfortable, bikes, with plenty of time to enjoy the sights and scenery along the route. Everything is provided, including bikes, detailed route notes, daily luggage transfer and a great choice of accommodation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Flexitreks offers a range of leisure cycling holidays throughout Europe. Our holidays are all about relaxing rides on comfortable, bikes, with plenty of time to enjoy the sights and scenery along the route. Everything is provided, including bikes, detailed route notes, daily luggage transfer and a great choice of accommodation.