Merchant Logo

First Response Finance Reviews

Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

2,974

201

15

1

9

3,200

ratings over the past year

3,195 out of 11,064 reviews
Time:
Past year
Trusted Customer
3 hours ago
Date of purchase: 13/06/2025
highly recommend them
very understanding of my needs and my financial situation
Trusted Customer
5 hours ago
Date of purchase: 13/06/2025
Professional and understanding
Professional and understanding service. Good communication, patient staff. Website easy to navigate
TH
Timothy Hill
Durham
8 hours ago
Date of purchase: 10/06/2025
What Timothy Hill said about First Response Finance:
First car finance ever
The customer service was impeccable and very polite, professional and detailed. The advisor Matt was excellent and made me feel very valued, unlike previous companies that are all based on what the...

Read all
CH
Craig Hayball
18 hours ago
Date of purchase: 13/06/2025
What Craig Hayball said about First Response Finance:
Excellent from start to finish. Made the process very easy. Would recommend
Trusted Customer
19 hours ago
Date of purchase: 13/06/2025
Great Company to Deal Through
Very quick and responsive. All issues addressed and no problem with discussing needs and great advise.
Trusted Customer
19 hours ago
Date of purchase: 13/06/2025
Amazing service
Very helpful. Friendly. The most polite staff. Very fast and hassle free. The best customer service I have had
CS
Christine Springthorpe
Hathern
19 hours ago
Date of purchase: 13/06/2025
What Christine Springthorpe said about First Response Finance:
Buying a car
The service was excellent very friendly staff buying my car was quite easy
JB
Jonathan Bentley
Cannock
19 hours ago
Date of purchase: 11/06/2025
What Jonathan Bentley said about First Response Finance:
Good
Very polite and helpful. And clear
RH
Richard Heighes
Ilminster
19 hours ago
Date of purchase: 13/06/2025
What Richard Heighes said about First Response Finance:
Fantastic
Very helpful and very friendly Martin was fantastic help very good response great communication I’m very happy with everything
TH
Thomas Hodgekiss
Oldham
19 hours ago
Date of purchase: 13/06/2025
What Thomas Hodgekiss said about First Response Finance:
Fantastic
Fantastic service
About First Response Finance
Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚 Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.
Read all
Chetwynd Business Park, 5 Regan Way, Nottingham, Nottinghamshire, NG9 6RZ, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About First Response Finance
Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚 Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.