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First Fence Reviews | Customer Service Reviews for https://www.feefo.com/reviews/first-fence | Feefo

Displaying all 1,829 reviews

Trusted Customer

8 years ago

Date of purchase: 28/02/2017

painless

Excellent service. Arrived on time. Driver helped to unload.

Donna

First Fence

8 years ago

Thank you very much for your feedback. I am happy you were pleased with our Service and found our driver to be very helpful. We have stock on the ground ready to go across the UK in our depots if you need anything else feel free to call us on 01283 512 111 or visit http://www.firstfence.co.uk/

PHIL DEDMAN

Gillingham Kent

8 years ago

Date of purchase: 08/03/2017

What PHIL DEDMAN said about First Fence:

You sent us the wrong gate post for the gates you supplied, you delayed in your response to my concern to solve this matter, which is still outstanding now. Your customer service avoided my calls to...

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Donna

First Fence

8 years ago

Hi Phil, really sorry to hear this. I have looked into this for you and spoken to customer services. I understand that they are currently dealing with one of your colleagues to get this resolved. First Fence customer services are awaiting a response however and cannot resolve anything until they have a response. I have tried to contact you in relation to this but unable to get through. Please can you contact Customer Services on 01283 512 111 or email customer.services@firstfence.co.uk so we can get this sorted for you as quick as possible.

STEPHEN POPE

8 years ago

Date of purchase: 22/11/2016

What STEPHEN POPE said about First Fence:

Purchased Scaffold boards from first fence,great price, great delivery, great product, I will definitely be using them again.

Donna

First Fence

8 years ago

Thank you for the feedback. Happy to hear you enjoyed our service and are happy with the product quality. Any further Temporary, Permanent or Traffic Management needs please contact us or visit http://www.firstfence.co.uk/

Trusted Customer

8 years ago

Date of purchase: 28/06/2016

Frequent delivery mistakes and when an item failed they weren't interested

No quibble replacements

Donna

First Fence

8 years ago

Thank you for your feedback. Can you confirm this in further detail to sales@firstfence.co.uk. This will hopefully help us to improve our services and products to ensure this does not happen moving forward. For any more information, please feel free to contact us on 01283 512 111.

BARRY ELLIOTT

8 years ago

Date of purchase: 05/05/2016

What BARRY ELLIOTT said about First Fence:

Poor service

Donna

First Fence

8 years ago

We are sorry to hear this. We are constantly trying to improve our service and would appreciate if you could email sales@firstfence.co.uk with the full details. With this information we can look to ensure the problems you encounted do not happen again. We respect your thoughts on this matter, however if you do need anything please do not hesitate to contact us and we will do everything we can to provide you with the service deserved.

T J WESTON

8 years ago

Date of purchase: 16/05/2016

What T J WESTON said about First Fence:

First class service and product

Great service, prompt delivery and an excellent product.

Donna

First Fence

8 years ago

Thank you for the feedback. Happy to hear you were pleased with our service and are happy with the product quality. Any further Temporary, Permanent or Traffic Management needs please contact us or visit http://www.firstfence.co.uk/ We have stock ready to go across our depots in the UK

Geoff Jackson

8 years ago

Date of purchase: 16/06/2016

What Geoff Jackson said about First Fence:

Poor

Saleswoman did not understand how many uprights were needed to support two panels and on delivery the three uprights supplied were different heights from the two panels and had to be changed. Bit of...

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Donna

First Fence

8 years ago

Thank you for your valued feedback, and apologies you had problems on your order. Since Christmas we have started an intensive product training, to make sure all sales staff understand the materials inside and out. This is to stop problems caused by a misunderstanding of a customer’s requirements happening in future. Unfortunately I know this won’t change things for you and your last job, however if you do need anything at all in future please do contact us on 01283 512111, and we will endeavour do to everything possible to make sure your runs smoothly.

Patrick Cheng

8 years ago

Date of purchase: 08/02/2017

What Patrick Cheng said about First Fence:

Product was good, there was a mix up in the delivery location, luckily it was resolved without too much fuss.

Donna

First Fence

8 years ago

Thank you for your feedback. I am happy to hear the mix up was resolved! As you can appreciate human errors will occur, it is how we solve this that matters. If you have any Permanent, temporary or Traffic management requirements, please feel free to contact us on 01283 512 111. We have stock ready to go in our depots across the UK!

Trusted Customer

8 years ago

Date of purchase: 07/02/2017

Delivered after the time stated. Piece missing and no reply from query email.....

Donna

First Fence

8 years ago

Thank you for leaving your feedback with us. Delivery is always given as a guideline, as we aren’t able to predict possible delays caused by transport/vehicles etc, however the customer should always be informed by the transport team the moment we become aware of a problem, this is normal practise for us, so I will look into why you weren’t informed. In regards to not having a reply, responding to customer queries should be done immediately, potentially this email had gone under the radar, again I will look into it for you. In the meantime, if you email over your original email to Sales@firstfence.co.uk, I will ensure this is picked up and reviewed.Any other questions or requirements, please don’t hesitate to contact us.

PRESTON

8 years ago

Date of purchase: 09/02/2017

What PRESTON said about First Fence:

Dry easy good service high recommend

Donna

First Fence

8 years ago

Thank you for the feedback. Happy to hear you were pleased with our service and found it easy to use. Any further Temporary, Permanent or Traffic Management needs please contact us on our 24/7 line 01283 512 111.

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About First Fence

First Fence was established in 2010 and has fast become one of the front-runners of today’s UK fencing industry. We manufacture and supply a wide range of Security and Temporary Fencing, as well as Traffic Management and Access solutions. Serving clients on a national and now international scale, we cater to a variety of commercial and industrial markets, as well as public sectors.

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01283 512 111

Kiln Way, Woodville, Swadlincote, Derbyshire, DE11 8EA, United Kingdom