How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

First Fence Reviews | Customer Service Reviews for https://www.feefo.com/reviews/first-fence | Feefo

Displaying all 1,832 reviews

Trusted Customer

8 years ago

Date of purchase: 22/07/2016

Reasonabe service fencing could have been straight

Donna

First Fence

8 years ago

Thank you for valued feedback. I’m sorry to hear your fencing wasn’t straight, had you reported this to the customer service team? Please could you email further details of this with any photos if possible to sales@firstfence.co.uk and we can look into it for you.

Trusted Customer

8 years ago

Date of purchase: 28/01/2016

high delivery costs and charged for second delivery

Donna

First Fence

8 years ago

Thank you for your feedback, we are sorry to hear this. We are constantly trying to improve our service and would appreciate if you could email sales@firstfence.co.uk with the full details. With this information we can look to ensure the problems you encounted do not happen again. We respect your thoughts on this matter, however if you do need anything please do not hesitate to contact us and we will do everything we can to provide you with the service deserved.

STUART ECCLESTON

8 years ago

Date of purchase: 02/02/2017

What STUART ECCLESTON said about First Fence:

Fencing was good shame about the service

Dont charge pepole for nextday delivery then take 48hrs to drop fencing off

Donna

First Fence

8 years ago

Thank you for valued feedback. I’m sorry to hear your delivery was later than you expected had you reported this to the customer service team? Please could you email further details of this if possible to sales@firstfence.co.uk and we can look into it for you. If you need anything moving forward feel free to contact us on our 24/7 Sales line 01283 512 111

Derek

Hove

8 years ago

Date of purchase: 13/01/2016

What Derek said about First Fence:

customer unfriendly

Accounts department took 1 year to agree to account after all ORIGINAL paperwork sent.only to be told each order that we did not have an account. Sales office were not interested in resolving or...

Read all

GORDON HUBBARD

8 years ago

Date of purchase: 28/09/2016

What GORDON HUBBARD said about First Fence:

Delivered on time, even though it was a Friday night and very late. Office staff very helpful to a non building environment new customer.

Donna

First Fence

8 years ago

Thank you for your valued feedback. Customer satisfaction is the most important thing for us, so great too hear you found the office staff very helpful. Apologies the delivery was late! Unfortunately some things are out of our hands if traffic or another delivery held this up. If you need anything else at all, please feel free to call on 01283 512111 or drop us an email at sales@firstfence.co.uk.

roger

8 years ago

Date of purchase: 03/02/2016

What roger said about First Fence:

Not a good experience

Visits to the yard are a nightmare, we have stopped going there, no system, no organisation, and photographing every item is rediculous Its a shame, as we really were hoping this would be a useful,...

Read all

Donna

First Fence

8 years ago

Many thanks for your valued feedback. We appriciate you taking the time to inform First Fence regarding collections and will look at this process moving forward to ensure collections are easier for all customers including yourself. If you need anything else please contact us on our 24/7 line 01283 512 111, alternatively email sales@firstfence.co.uk

Trusted Customer

8 years ago

Date of purchase: 28/04/2016

Quick friendly and efficient

Donna

First Fence

8 years ago

Thank you for the feedback. Happy to hear you were pleased with First Fence service and found it to be quick and efficient. Feel free to contact us on our 24/7 Sales line 01283 512 111 if you require anything else

PAUL KNIFTON

8 years ago

Date of purchase: 12/10/2016

What PAUL KNIFTON said about First Fence:

Great service

The service was fast and helpful

Donna

First Fence

8 years ago

Thank you for the feedback. I am glad you found First Fence service helpful with quick delivery. Feel free to contact us on 01283 512 111 for anything else or visit http://www.firstfence.co.uk/

TONY HENDRA

Penryn

8 years ago

Date of purchase: 24/05/2016

What TONY HENDRA said about First Fence:

Do exactly what is required.

They supplied exactly what we wanted and prices were competitive. Goods were delivered on time. Thoroughly recommend them.

Donna

First Fence

8 years ago

Thank you for the feedback. Happy to hear you were pleased with First Fence service. We are constantly trying to maximise product quality at competitive prices to ensure maximum customer satisfaction. Feel free to contact us on our 24/7 Sales line 01283 512 111 if you require anything else

GLYN SPENCER

Northampton

8 years ago

Date of purchase: 26/09/2016

What GLYN SPENCER said about First Fence:

After being told when placing order delivery dates would be between X and Y on last day for delivery at two men on site waiting for materials but did not turn up when wind call yourselves I said it...

Read all

Donna

First Fence

8 years ago

Thank you for leaving your feedback with us. Delivery is always given as a guideline, as we aren’t able to predict possible delays caused by transport/vehicles etc, however the customer should always be informed by the transport team the moment we become aware of a problem, this is normal practise for us, so I will look into why you weren’t informed. Any other questions or requirements, please don’t hesitate to contact us on our 24/7 sales line 01283 512 111.

Not received a review invite?

About First Fence

First Fence was established in 2010 and has fast become one of the front-runners of today’s UK fencing industry. We manufacture and supply a wide range of Security and Temporary Fencing, as well as Traffic Management and Access solutions. Serving clients on a national and now international scale, we cater to a variety of commercial and industrial markets, as well as public sectors.

Read all

01283 512 111

Kiln Way, Woodville, Swadlincote, Derbyshire, DE11 8EA, United Kingdom