Love the company and what it stands for. I enjoy reading the articles.
Fireflyfriends
Fireflyfriends
8 years ago
Thank you so much for your review. I'm going to send you an email regarding the issue you seem to be experiencing with the straps. Hopefully we can get this resolved!
Regards,
The Firefly Team
Product reviews
We have had the go 2 seat for a while now. At first it was great. We noticed the the center strap that goes between the legs was too tight even though it was size appropriate. We tried to adjust it an
...
Read all
0
Share
Trusted Customer
9 years ago
Date of purchase: 11/08/2014
You all would be rated excellent; however, we asked for infant sandals for our daughter when we ordered the product and several times after that, but never received them, which has made it VERY diffic
...
Read all
Fireflyfriends
Fireflyfriends
9 years ago
thank you for your feedback. We are very sorry that you never received the Infant Sandals. I understand in the first instance there had been some miscommunication with regards to order number and a pair were sent out after hearing from you. Apologies that they were not received. I have arranged for a pair of Infant Sandals to be sent out today and will email you the FedEx tracking number. Again, I do apologise that you have been waiting.
Regards, The Firefly Team
Product reviews
Hard to use without the correct sized sandals.
0
Share
Trusted Customer
9 years ago
Date of purchase: 07/07/2014
Many thanks for all, you are fantastic. Thanks also for all your emails, they are giving so many strength.
Fireflyfriends
Fireflyfriends
9 years ago
thank you for your feedback and kind words. We work very hard on our emails and are so glad to hear they are serving their purpose.
Regards, The Firefly Team
Product reviews
0
Share
Trusted Customer
9 years ago
Date of purchase: 01/09/2014
Product arrived in good condition and within the time frame stated.
Fireflyfriends
Fireflyfriends
9 years ago
thank you for your feedback. We hope you are all having fun with your GoTo Seat and we will certainly take on board your comments with regards to the headrest.
Regards, The Firefly Team
Product reviews
Would love to have the head rest portion be able to contour or bring in for some lateral head support.
0
Share
Trusted Customer
10 years ago
Date of purchase: 06/07/2014
Company was great to deal with.
Fireflyfriends
Fireflyfriends
9 years ago
thank you for your feedback. We are so glad that you had great service. We love that your son is out walking with grandpa, the Upsee is all about family participation!
Regards, The Firefly Team
Product reviews
Upsee is amazing for our son. He loves his walks with his grandpa
0
Share
Trusted Customer
10 years ago
Date of purchase: 08/07/2014
Great service
Fireflyfriends
Fireflyfriends
9 years ago
thank you for your feedback. It's fantastic that your Upsee is working well for you all, we hope it continues to bring you lots of joy.
Regards, The Firefly Team
Product reviews
Works really good
0
Share
Trusted Customer
10 years ago
Date of purchase: 13/08/2014
Your company is very helpful.
Fireflyfriends
Fireflyfriends
9 years ago
thank you for your feedback. We are delighted to hear that your daughter loves her GoTo Seat and she has been able to sit in a shopping cart, fantastic news!
Regards, The Firefly Team
Product reviews
Absolutely love it! Able to put daughter in a shopping cart for first time:) best seat ever for her! Thank you!
0
Share
Trusted Customer
10 years ago
Date of purchase: 21/07/2014
Everyone with Firefly was extremely helpful and answered my questions as fast as they could get to them.
Fireflyfriends
Fireflyfriends
9 years ago
thank you for your feedback. It was our pleasure to assist you with your queries. It's wonderful to hear that your daughter loves her GoTo Seat and is feeling more included.
Regards, The Firefly Team
Product reviews
My daughter loves her GoTo Seat, she is able to be included and doesnt look like she feels left out.
0
Share
Trusted Customer
10 years ago
Date of purchase: 01/07/2014
Excellent customer service.e-mailed one day for a replacement strap for the GoTo seaat and it arrived next day
Fireflyfriends
Fireflyfriends
9 years ago
thank you for your feedback. We will always replace parts as quickly as possible so the little ones aren't missing out for too long. Delighted to hear your grandson didn't have to wait long!We are so glad that it is making such a difference to you all.
Regards, The Firefly Team
Product reviews
An amazing product. Has made a massive difference to my grandson and family
0
Share
Trusted Customer
10 years ago
Date of purchase: 09/07/2014
very fast delivery and helpful.
Fireflyfriends
Fireflyfriends
9 years ago
thank you for your feedback. It's great to hear that you found us to be helpful and that the delivery of your Upsee was fast. We hope you're all having a lot of fun with it!
Regards, The Firefly Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
