We're sorry to read your feedback on one of our best sellers. We reached out to you last week to ask how you prepared this and to get more information so we could figure out what went wrong but we still haven't heard back from you. This product is a frozen item, so to slice and re-freeze it can cause ice-crystals, which in turn could impact the texture. To prepare this product, we suggest cutting nice thick slices as per the video link we sent you on
Drogo's Kitchen. If the slices are too thin then it will melt away due to the huge amount of fat.