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FareDepot Reviews | Customer Service Reviews for https://www.feefo.com/reviews/fare-depot | Feefo

Displaying all 374 reviews

FareDepot Customer

9 years ago

What FareDepot Customer said about FareDepot:

Excellent customers service

Excellent customer service . No waiting for a voice. Friendly, helpful, compation, solution oriented

Trusted Customer

9 years ago

Unreliable

I had to call them by phone 4 times just to receive my confirmation number and e-ticket number.

Ryan

FareDepot

9 years ago

Hi Ashraf,

We appreciate your valuable feedback.

We apologize for the inconvenience in travel booking experience.

Our office hour are between 9am-9pm if it is after office hours please don't hesitate to email us at sales@faredepot.com or on our website faredepot.com and you can talk to an agent through the chat and they will be happy to assist you.

Thank you,

Michael

Support Manager

Trusted Customer

9 years ago

Customer service people do not have enough knowledge to provide solution to...

Customer service people do not have enough knowledge to provide solution to a basic query. I asked him what to fill in last name field as I do not have surname. He asked me to contact airline. I was...

Ryan

FareDepot

9 years ago

Hi Gunjan,

Language problem tends to be a difficult thing to overcome and in the way a person articulate their problem is important. Our agency are quite knowledgeable about day to day airline issues. In the problem regarding the last name, the agent had clearly mention that there would be a fine or penalty for name change through the airline.

If there is anything we can do for you, please don't hesitate to call or email us at sales@faredepot.com.

Thank you& Kind Regards,

Michael

Support Manager

Trusted Customer

9 years ago

Excellent service by Fare Depot

Great service

FareDepot Customer

Montréal

9 years ago

What FareDepot Customer said about FareDepot:

Évaluation - evaluation

Attentif et respectue -= attentive and respectful

Trusted Customer

9 years ago

I booked, got a confirmation and then a notice the next morning that my far...

I booked, got a confirmation and then a notice the next morning that my fare was cancelled.

Ryan

FareDepot

9 years ago

Hi Sherri,

We apologize for the inconvenience in your travel booking experience.

The fare you have purchase is no longer available. We apologize for the inconvenience . We will assist you with booking a new reservation.

Please don't hesitate to email us at sales@faredepot.com provide us with your preferred email or phone and one of our travel representative will be happy to assist you.

Thank you,

Michael

Support Manager

Trusted Customer

9 years ago

true to advertising

fantastic deal - price was as quoted

FareDepot Customer

Illinois

9 years ago

What FareDepot Customer said about FareDepot:

Don't. Book. With. Them.

Called multiple times regarding never recovering my e-ticket and was connected with a person who hung up on me. Upon calling again, the next person yelled at me. Glad I could pay 1,500 for the worst...

Ryan

FareDepot

9 years ago

Hi Emily,

We apologize for the inconvenience in your travel booking.

Your ticket should have been issued already. Talking low would be hard to understand and could be perceive as nobody's there.

If there is anything else we can do for you, please don't hesitate to call or email us at sales@faredepot.com.

Thank you& Kind regards,

Michael

Support Manager

FareDepot Customer

Scarborough

9 years ago

What FareDepot Customer said about FareDepot:

Awesome work thank you

Good customer service and they took care of my ticket with emirates and I really loved it thanks a lot guys

FareDepot Customer

New Jersey

9 years ago

What FareDepot Customer said about FareDepot:

Was easy to reach them by phone and rebook in first 24 h

I liked that you qickly get to talk to a person instead of an endless loop.

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