These people are total Liars, and would NOT Recommend them to anyone. Very very bad experience with them which my wife has already commented on why.
DO NOT DO BUSINESS WITH THESE PEOPLE THEY ARE...
Read more
Vanessa
Fansonline
8 years ago
Hi Mark, We were sorry to hear that the fan purchased did not suit your requirements and as result our customer service team worked very hard to get an exception for you, as our returns policy does not usually allow for us to accept any opened boxes. Based on your assurance that the product in the opened box had not been used in any way we went beyond our Australian Consumer Law obligations and allowed you to return the opened box. We were very surprised to receive a product that had been used and was covered in dirt, marks and oil stains. The fan was also received without its original plastic packaging. We are unable to re-sell used electrical products and as a result the product had been cleaned and returned to you.
Such an easy way to buy a quality product. The product was delivered quickly. Being winter have not used the fans yet but looking forward to sleeping better next summer
Very happy with the customer service. I received a faulty fan that they accepted back with no issues & allowed me to return a fan that was not suitable. Very willing to compromise & fund a solution....
The fan we bought was faulty, but the process to replace it was so arduous (a series of phone calls requir r between electrician and fansonline followed by a call-out) and expensive ($150 fee if you...
Read more
Vanessa
Fansonline
8 years ago
Thank you for taking the time to post your review and I am sorry to hear about the issues you faced. If you feel you have the time and are willing I would really appreciate it if you would email exactly what happened to sales@fansonline.com.au so I can look into this issue a bit further.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
