Fansonline Reviews

Hi, Thank you for your feedback and for taking the time to share your experience. We’re sorry to hear that the wall controller didn’t fit your existing mounting block. While the controller is designed to match the size of a standard Clipsal wall plate, which is a common industry standard, we do understand that installation requirements can vary from home to home. To ensure transparency, we’ve included the detailed installation manual in the product listing here: https://fansonline.com.au/wp-content/uploads/2024/12/wall-control-installation-guide-2.0.pdf, which outlines the exact dimensions of the wall control. We always recommend reviewing this guide prior to purchase to confirm compatibility with your setup. Our team is also available via phone, email, and live chat to assist with any specific requirements or queries before and after purchase. Please don’t hesitate to reach out – we’re here to help for any further queries you may have: https://fansonline.com.au/contact-us Warm regards, The Fansonline Team

Thank you for your feedback on the Expella Shadowline Pro Ceiling Diffuser. We’re sorry to hear about the issues you encountered with the installation and the product quality. We do offer warranty support and would be happy to assist with any damaged or faulty components, including replacement screws or parts, if needed. Please don’t hesitate to reach out if you’d like to explore this option. We appreciate you persevering and making it work, though we understand it shouldn’t have required that much effort. Your comments regarding the instructions have been noted and passed along to the supplier for future improvement. Thanks again for bringing this to our attention.