Thank you for your feedback, and we’re sorry to hear that you’re disappointed with the performance of the Ventair Heatwave PRO 1800W Radiant Strip Heater.
This model is designed to provide focused, radiant heat rather than heating the air in a room, so the warmth can feel more subtle depending on the environment and placement. However, if you’re finding the heat output to be insufficient, there may be other factors at play, and we’d really like the chance to look into this further for you.
Please feel free to contact our team so we can troubleshoot the setup or assess whether there may be an issue with the unit itself.
We appreciate your feedback and hope to turn this around for you.
Had really good phone contact with very knowledgeable. Customer care person., she knew exactly what type of fan I was talking about and also advised to which light and remote control needed to match...
Outstanding customer service, they were happy to make sure our order to pickup was as quick & smooth as possible. There prices are the best & quality product.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
