What seemingly started out as a simple purchase of a fan turned into a farce of online shopping with no communication from fansonline, misdirected packages, missed delivery times, rerouted packages,...
Read more
Product
Fansonline
7 months ago
Thank you for your feedback, and we’re sorry for the inconvenience you experienced. During peak season, courier delays and routing errors can unfortunately occur, and in this case, to minimise any delay, we arranged a replacement immediately at your request and despite our instructions for the original fan to be returned, it was delivered to you in error, resulting in two deliveries. We are now organising collection of the second unit at no cost to you.
We appreciate your patience and will continue improving our communication and courier processes. If there’s anything further we can assist with, please let us know.
Date of purchase: 02/10/2025
0
Share
Trusted Customer
Feefo Verified
7 months ago
Always easy to deal with, tracking and delivery all easy. Well done 🤩
The website is easy and the installation option makes purchasing and managing the total cost and the delivery a no-brainer. I have purchased 5 fans now via fansonline and will continue to do so....
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
