Thank you for your review, and we’re sorry to hear that your fan is not working as expected.
Our customer service team will be reaching out to you promptly to assist under warranty. You are fully covered, and we can either arrange support directly through the manufacturer’s in-home warranty service or manage the process for you as the retailer. We’re here to help troubleshoot and organise a replacement if required.
We appreciate your patience and look forward to resolving this quickly for you.
Product reviews
Product
Fansonline
7 months ago
Thank you for bringing this to our attention. We understand your disappointment and apologise that you’re experiencing an issue with your fan.
We will be contacting you shortly to provide assistance and ensure this is addressed under warranty. You have the option to access direct in-home warranty support from the manufacturer, or we can handle everything on your behalf to make the process as easy as possible, including troubleshooting and arranging a replacement if necessary.
We’re committed to getting this resolved quickly and restoring your confidence in the product.
Date of purchase: 29/09/2025
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Gerard
Feefo Verified
AUS
7 months ago
What Gerard said about Fansonline:
First class! Simple and efficient customer friendly sales platform.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
