Really good customer service đ
Fan looked amazing in person, better than looking on your site, so that was pleasing. Arrived undamaged really quick. đđŸ
Weâre very sorry to hear about your experience and understand how frustrating it would have been to struggle to get timely assistance with a warranty issue.
Once you contacted us, our team raised a warranty case on your behalf and followed up directly with the manufacturer. Unfortunately, there were delays outside of our control due to a very high volume of warranty claims at this time of year, which impacted response times.
To help minimise further inconvenience, we worked with the supplier to provide an alternative solution, including reimbursement for an electrician if you preferred not to wait, and a replacement motor was ultimately dispatched and delivered.
We sincerely apologise for the stress this situation caused and appreciate your patience while we worked toward a resolution. Your feedback is important to us and helps us improve our service and communication going forward.
Product reviews
Product
Fansonline
5 months ago
Weâre very sorry to hear about your experience and understand how upsetting it would be to receive a faulty fan and then feel unable to get timely support.
Once we were able to connect with you, our team raised a warranty case on your behalf and worked directly with the manufacturer to progress a resolution. Unfortunately, response times were impacted by an unusually high volume of warranty requests at this time, which also affected phone availability which is something we sincerely apologise for.
To reduce further inconvenience, we coordinated with the supplier to provide a practical solution, including the option of reimbursement for an electrician, and a replacement motor was ultimately dispatched and delivered.
We regret that this situation caused frustration and appreciate your patience while we worked to resolve it. Your feedback is important to us and is being used to review how we manage warranty communication during peak periods.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
