Unreliable supplier. Estimated delivery date never met. Had to cancel order after waiting close to 6 months. Do not buy this product.
Product
Fansonline
4 months ago
Thank you for your feedback.
We’re sorry for the frustration caused by the extended delay. This order related to a replacement part supplied by the manufacturer (Ventair), and unfortunately the ETA was revised multiple times due to supplier stock issues outside of our control.
At the time of ordering, we were advised the part was in low stock, however subsequent delays resulted in a longer wait than anticipated. We acknowledge this did not meet expectations and understand the decision to cancel and purchase an alternative solution.
We appreciate the feedback and will use it to improve how we communicate potential delays on manufacturer-supplied replacement parts.
Product reviews
Product
Fansonline
4 months ago
Thank you for your review.
This order related to a manufacturer-supplied replacement part, and unfortunately the delivery timeframe was extended multiple times due to supplier stock delays beyond our control. We understand the frustration this caused and respect the decision to cancel the order.
We appreciate the feedback and will continue working to improve transparency around ETAs for special-order and replacement items.
Fast efficient service , would use Fsnsonline again.
Product reviews
Date of purchase: 01/12/2025
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Feefo Verified
5 months ago
Excellent quick delivery
Product reviews
Date of purchase: 02/12/2025
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Feefo Verified
5 months ago
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Date of purchase: 04/12/2025
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Feefo Verified
5 months ago
Product
Fansonline
4 months ago
Thank you for taking the time to leave a rating. We’re sorry to see that your experience didn’t meet expectations.
We’d really appreciate the opportunity to understand what went wrong and assist you further. Our team is already in touch regarding your fan, and we’re committed to helping resolve this as smoothly and quickly as possible.
If you’d like to share any additional feedback or have questions in the meantime, please don’t hesitate to reach out to our customer service team directly.
Product reviews
Product
Fansonline
4 months ago
Thank you for taking the time to leave your review. We’re really sorry to hear about your experience, especially during the hotter weather.
If the fan is beeping on power-up, this is something our warranty team can assist with promptly. In addition to the standard return process, we do offer an optional in-home warranty service, which many customers find preferable. This means you won’t need to arrange or pay for your electrician to return, remove the fan, send it back, and wait for an outcome. Instead, a qualified electrician can be appointed under warranty to assess and assist on site.
One of our warranty team members will be in touch with you shortly to discuss the best option and help get this resolved as quickly as possible.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
