There is no customer service! The staff offer no Solutions even though I was more than willing to pay more to achieve a quiet fan in my bathroom.
The girl said the noise is a matter of perspective...
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Product
Fansonline
4 months ago
Thank you for sharing your feedback.
We’re sorry to hear you were disappointed with your experience. Noise perception can vary significantly from person to person, and while the fan was assessed as operating within normal parameters for the model, we understand this did not meet your personal expectations.
As noted, the matter was ultimately resolved through PayPal, who have issued a refund. While our returns and warranty policies are aligned with manufacturer guidelines, we regret that this interaction left you feeling unsupported and will review the feedback internally to improve how we communicate and manage expectations around noise and performance.
We appreciate you taking the time to provide your comments.
Product reviews
Product
Fansonline
4 months ago
Thank you for your feedback.
We’re sorry to hear the fan did not meet your expectations. The published noise level of 36 dB(A) for the Fanco Hybrid 150mm is measured in accordance with ISO 3741:2014 under laboratory conditions, as specified by the manufacturer. We do not independently test these products, and rely on manufacturer-provided data, much like other retailers rely on manufacturer specifications for technical details.
We regret any inconvenience caused and appreciate your comments, which help us clarify technical expectations for customers in the future.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
