Nil issue in ordering, will be ordering another 5 units
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Date of purchase: 31/12/2025
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Trusted Customer
Feefo Verified
3 months ago
Not impressed with this seller
Product
Fansonline
3 months ago
We’re sorry this experience didn’t meet expectations. When you raised your concerns, we worked with you directly to resolve them, and we appreciate you giving us the opportunity to do so. Thank you for your feedback.
Product reviews
Product
Fansonline
3 months ago
We’re sorry this experience didn’t meet expectations. When you raised your concerns, we worked with you directly to resolve them, and we appreciate you giving us the opportunity to do so. Thank you for your feedback.
Great, respectful, knowledgeable service. Followed up my requests for product information.
Date of purchase: 30/12/2025
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Trusted Customer
Feefo Verified
3 months ago
Delivery took awhile probably because of Xmas
The recommended fitting service is *****. Filled in the form twice (with CC details) then sent them an email. I have yet to receive a reply
Product
Fansonline
3 months ago
Thank you for your feedback, and we’re sorry for the delay over the Christmas period.
We’re also very sorry to hear about your experience with the recommended fitting service. We’ve raised this directly with our third-party installer representative, and we’ve asked our service team to reach out to you to assist and get this sorted as quickly as possible.
Product
Fansonline
3 months ago
Thank you for your feedback, and we’re sorry for the delay over the Christmas period.
We’re also very sorry to hear about your experience with the recommended fitting service. We’ve raised this with our installation representative, and they’ll be in touch with you directly to coordinate the next steps and confirm the details.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
