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Rated
Exceptional
Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

621

67

15

3

4

710

ratings over the past year

Displaying all 7,310 reviews
DC
Debra Carroll
23 hours ago
Date of purchase: 18/06/2025
What Debra Carroll said about Fansonline:
Hassle Free Shopping
Easy Online Purchase from the user friendly website
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RG
Richard Glasson
1 day ago
Date of purchase: 17/06/2025
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AM
Anton Mazkovoi
Sydney
1 day ago
Date of purchase: 18/06/2025
What Anton Mazkovoi said about Fansonline:
Easy!
Easy to find and order what you need
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Trusted Customer
2 days ago
Date of purchase: 17/06/2025
0
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Trusted Customer
2 days ago
Date of purchase: 19/06/2025
Bad product
Customer service was okay but the item itself was horrible. Get better warranty electricians please !
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Trusted Customer
2 days ago
Date of purchase: 19/06/2025
Great fan, poor delivery
Took for ever to get here from Melbourne when I could have picked it up locally without having to cancel electrician.
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Trusted Customer
2 days ago
Date of purchase: 02/06/2025
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Trusted Customer
9 days ago
Date of purchase: 13/06/2025
The customer service from Fans On Line was excellent.
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JL
Jeff Luhrmann
Gladstone Qld
9 days ago
Date of purchase: 29/05/2025
What Jeff Luhrmann said about Fansonline:
OK
ok but told no backdraft fitted so sold me extras for no reason
Merchant Logo
Vanessa
Fansonline
6 days ago
Thank you for your feedback and for taking the time to leave a review. We’re sorry to hear there was confusion regarding the backdraft feature. The Mercator Novaline is a budget-friendly exhaust fan, and while it offers solid performance for the price point, it can sometimes be unclear from the specs provided by the manufacturer whether certain features, like a backdraft shutter, are included. We do our best to provide accurate product information, and whilst you contacted us directly with specific feature questions to confirm details before purchase, we also believed there was no backdraft shutter due to the specs provided. In this case, it sounds like there was a misunderstanding on both sides, and we apologise for any inconvenience this may have caused. If there’s anything we can do to assist further, please let us know as we’re here to help.
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Trusted Customer
11 days ago
Date of purchase: 11/06/2025
Beautiful quiet fan
No issues with customer service
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