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Express Pods Reviews | Customer Service Reviews for https://www.feefo.com/reviews/express-pods | Feefo

Displaying all 4,337 reviews

Trusted Customer

7 years ago

Date of purchase: 13/03/2018

Exactly what I wanted.

Great service. Received very promptly. Love the pods, great coffee. Just what I wanted.

Michael

Express Pods

7 years ago

Hi, thanks for the great feedback! -Michael

Trusted Customer

7 years ago

Date of purchase: 14/03/2018

The ordering was easy service and delivery was very fast. I also loved being informed with the updates on when it was sent when it should be delivered also when it was onboard to be delivered & once...

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Michael

Express Pods

7 years ago

Hi Jody, thanks so much for the positive feedback, it means a lot! -Michael

Trusted Customer

7 years ago

Date of purchase: 14/03/2018

What Trusted Customer said about Express Pods:

I love the quick delivery and easy to use website. The pods were fantastic, I can't fault anything. The flavours were every bit as good as Nespresso pods, especially the Baileys pods!!

Courtney Bridges

Express Pods

7 years ago

Thank you so much! I’m super happy that you enjoyed our coffee and love our service Kirsty! Courtney : )

Trusted Customer

7 years ago

Date of purchase: 11/03/2018

Highly recommended!

Great service, great product!

Courtney Bridges

Express Pods

7 years ago

Thank you so much the positive feedback Lorissa! Courtney : )

Trusted Customer

Warriewood NSW

7 years ago

Date of purchase: 07/03/2018

What Trusted Customer said about Express Pods:

Bailey’s pods are delicious!

Very easy to order. Super quick free delivery. Delicious Bailey’s pods. Only area for improvement would be to have all pods in stock as I wanted to order more. Thank you! 😋

Michael

Express Pods

7 years ago

Thanks for the great review Anita. Apologies for the out of stocks, more stock is coming very soon on all products. Thanks! -Michael

Trusted Customer

7 years ago

Thanks Michael. I’ll keep an eye out for them. ☕️

Trusted Customer

7 years ago

Date of purchase: 11/03/2018

Delicious

The Bailey's Pods you cannot taste any Bailey flavour

Toby

Express Pods

7 years ago

Hi Belinda,

Just to manage expectations as mentioned on the pack it is just a hint of flavour, so as not to overpower the coffee. However, the feedback so far has been overwhelmingly positive so I think their might be something more to this.

Can I ask how you prepared it... With the short or long shot button? Did you follow the instructions on the back of back? The flavour intensity does depend on how you prepare it. I'm sure we can help get to the bottom of this for you once we have this info 😊

Thanks, Michael

Trusted Customer

7 years ago

Hello Michael, Thank you for the quick response. I made the coffee with the long shot button and added a dash milk. It tasted fine just no flavour, so basically it was a normal coffee Belinda

Toby

Express Pods

7 years ago

Ok that makes sense now, a long shot makes a big difference to the taste. I suggesting trying as recommended on the back of pack. Also, you might find the below article an interesting read : )

www.expresspods.com.au/blogs/news/make-better-coffee

Toby

Express Pods

7 years ago

Hi Belinda, just checking in to see if you've had an opportunity to try the pods using the short shot and if so what you thought of it? Thanks, Toby : )

Trusted Customer

7 years ago

Hello Michael, I followed the instructions and YES it was delicious. Apologies for jumping the gun, I have adjusted my feedback. Thank you so much for following up, appreciate the customer service!!!! Belinda

Michael

Express Pods

7 years ago

Hi Belinda, thanks so much for getting back to us with an update. Fantastic to hear that you are now enjoying our pods.

Trusted Customer

7 years ago

Date of purchase: 12/03/2018

they were very quick with the order and kept me up to date with its delivery. Very happy! Will definitely be using them again.

Michael

Express Pods

7 years ago

Thanks so much for the positive feedback! -Michael :)

Trusted Customer

7 years ago

Date of purchase: 09/03/2018

Easy to use website, fast delivery, taste - pretty good

Michael

Express Pods

7 years ago

Thank you so much! Michael: )

Trusted Customer

7 years ago

Date of purchase: 11/03/2018

Efficient service

Michael

Express Pods

7 years ago

Thanks! - Michael

Trusted Customer

7 years ago

Date of purchase: 08/03/2018

What Trusted Customer said about Express Pods:

I CANT REVIEW THIS PRODUCT AS I HAVE NOT RECIVED TEH COFFEE PODS YET ???

Toby

Express Pods

7 years ago

Hi Gareth,

I've taken a look into this for you. Your order was received on the afternoon of Thursday 8/3 and dispatched Friday 9/3. I can see it was delivered Thursday 15/3 which is 4 business days after dispatch and about right for parcels traveling to WA by regular post, which is what was chosen.

We take customer service very seriously so it would be greatly appreciated if you could please reconsider and amend your 1 star rating.

Thank you, Michael

Trusted Customer

7 years ago

My concerns were I got an email to say the products had arrive and to review them , when I had not received them .

Toby

Express Pods

7 years ago

Fair enough Gareth. The timing was a little out on this one due to a public holiday we had in SA Monday 12/3. I still don’t believe this warrants a 1 star review as this could have quickly been explained if you contacted us via phone or email with a query. However, if you feel differently than we’ll just have to live with it. Have a great week. Cheers, Michael