Hi Mr Kushner,
I'm very sorry to hear that you were so unhappy with your keys. We have used these blanks for over 20 years, and always pride ourselves on the fact that we use the best quality keys available. It's possible that there may have been a manufacturing defect with the batch of blanks that we were sent, and we unknowingly cut the keys and sent them out to you.
Please accept my sincere apologies, it was certainly not our intention to send you keys that didn't work, and had I known I would have done everything possible to remedy the situation for you. I would be more than happy to offer a full refund including delivery costs if this would help at all? If so, please feel free to contact me personally at: ben@expressautokeys.co.uk.
If you do ever need any keys in the future, we would love the opportunity to prove to you that this was an unfortunate one-off mistake. Thank you for bringing this to our attention, we will be sure to check the rest of our stock to ensure this doesn't happen again.
