Very helpful with booking the trip and answering queries. My flight home was delayed (not Explore's fault) - bit of confusion about which of us should approach the airline for compensation
Could not get through on the phone, e-mails were not answered. Calls cut off, didn’t call back. Never got the price for flights. Not enough staff.
Debby - Customer Relations
Explore
3 years ago
Hi Brian, I am sorry to see you have experience some issues during the enquiry and booking stage. Our phone lines and emails are monitored by the Reservation Manager, however depending on how busy we are, it may take a little longer to reply, we will also prioritise urgent matters and booking due to depart within a few days. We have also increased our staffing level to cope with the demand, so this will allow us to service our customers much more efficiently. Thank you for your time, and please let us know if there is anything else, we can do.
Date of purchase: 27/07/2022
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Joseph
Feefo Verified
3 years ago
What Joseph said about Explore:
The tour was brilliant - our guide Julio made it the best tour. He organised all the days perfectly, gave suggestions on other activities and food spots too. Every day was enjoyable, however, after...
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Date of purchase: 01/05/2022
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John
Feefo Verified
3 years ago
What John said about Explore:
The customer service representative we spoke to was amazing and went above and beyond our request. Very impressed so far with the booking process
We've been taking small groups on adventure holidays for almost 40 years. Our authentic travel experiences explore the sights and culture of a country, with hand-picked accommodation that balances comfort and location. Our average group tour size is just 12; perfect for meeting new people and getting to the heart of our destinations. Meanwhile, our expert local guides take the hassle out of your travel and bring unique richness and spontaneity to every trip..
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We've been taking small groups on adventure holidays for almost 40 years. Our authentic travel experiences explore the sights and culture of a country, with hand-picked accommodation that balances comfort and location. Our average group tour size is just 12; perfect for meeting new people and getting to the heart of our destinations. Meanwhile, our expert local guides take the hassle out of your travel and bring unique richness and spontaneity to every trip..