Straightforward easy interaction - however pity i called back to ask for my passport details when Explore has them already - this could have been checked before ringing.
Sarah Barber was very helpful. She apologised for the delay in getting confirmation about our Amazon extension. She helped process the payment and was very positive about the trip.
Understanding of the problem, a solution provided quickly and once complete all the receipts and confirmations in a couple of days, great service from the whole team.
we talked to 2 people who know the business, could answer all our Qs and were clear.
It was a good line.
We were able to finalise our booking at the sa.e time as confirming e bike available.
We've been taking small groups on adventure holidays for almost 40 years. Our authentic travel experiences explore the sights and culture of a country, with hand-picked accommodation that balances comfort and location. Our average group tour size is just 12; perfect for meeting new people and getting to the heart of our destinations. Meanwhile, our expert local guides take the hassle out of your travel and bring unique richness and spontaneity to every trip..
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We've been taking small groups on adventure holidays for almost 40 years. Our authentic travel experiences explore the sights and culture of a country, with hand-picked accommodation that balances comfort and location. Our average group tour size is just 12; perfect for meeting new people and getting to the heart of our destinations. Meanwhile, our expert local guides take the hassle out of your travel and bring unique richness and spontaneity to every trip..