Merchant Logo
Rated
Excellent

Expedia.com offers the widest range of travel options, so whatever you’re looking for, at Expedia we can help you find yours.

Service
4
/5

5

4

3

2

1

21,170

5,139

2,148

1,440

5,119

35,016

ratings over the past year

Expedia.com is no longer an active Feefo customer
Displaying all 2,074,156 reviews
Trusted Customer
11 years ago
Date of purchase: 17/11/2013
Expedia gave me lots of options; I particularly appreciated being able to sort the flights…
Expedia gave me lots of options; I particularly appreciated being able to sort the flights by departure time as that was my primary consideration in booking the flight. As always, having all the...

Read all
Trusted Customer
11 years ago
Date of purchase: 14/11/2013
I was not very pleased when I checked in to find out that I booked a…
I was not very pleased when I checked in to find out that I booked a smoking room! I didn't think you could smoke in hotels now a days. Anyway I was never asked when I booked this hotel room if I...

Read all
Trusted Customer
11 years ago
Date of purchase: 17/11/2013
The hotel did not have our reservation in their system and trying to check in…
The hotel did not have our reservation in their system and trying to check in was extremely difficult.
Trusted Customer
11 years ago
Date of purchase: 17/11/2013
best online service in need as always
Trusted Customer
11 years ago
Date of purchase: 17/11/2013
The representative who helped me deserves a raise.
Trusted Customer
11 years ago
Date of purchase: 17/11/2013
i love working with expedia easy fast way to book a vacation
Trusted Customer
11 years ago
Date of purchase: 17/11/2013
Had to call to finalize plans as site not working
Merchant Logo
Expedia.com
Expedia.com
11 years ago
Website - Site Crashed
Trusted Customer
11 years ago
Date of purchase: 16/11/2013
I booked a three night stay at a Microtel at 11:15pm on a Saturday night. I…
I booked a three night stay at a Microtel at 11:15pm on a Saturday night. I checked in within an hour of that booking. The next day (Sunday) my plans had suddenly changed and I called Expedia to...

Read all
Trusted Customer
11 years ago
Poor cancelation policy
Merchant Logo
Expedia.com
Expedia.com
11 years ago
Rhonda, Unfortunately, we're governed by the hotels specific change and cancellation policies which are displayed on the hotel pages on our site. The change and cancellation policies are the hotel's policies, not Expedia's policies. The rules and restrictions associated with non-refundable/non-cancellation room rates are usually strict given the preferential pricing for these rate plans. Free Cancellation & Non-Refundable Rate Plans are standard practice for hotel bookings, and we pride ourselves on the transparency of these policies on our site. Apologies.. The Expedia Customer Experience Team
Trusted Customer
11 years ago
In your reply to me you state that the cancellation policy is the hotel's policies and not Expedia's. I find that amusing because when I asked the hotel about cancelling my room that told me the complete opposite. They said it was Expedia's policies and not the hotel. Always nice to blame the other guy.
Trusted Customer
11 years ago
Date of purchase: 17/11/2013
Great service provided. Thanks!
Trusted Customer
11 years ago
Date of purchase: 17/11/2013
I was able to quickly last minute rent a room at a great price!
About Expedia.com
Expedia is one of the world’s leading full-service online travel brands helping travelers easily plan and book travel. Our purpose is to power global travel for everyone, everywhere. If you need help with an existing booking, chat now to our Virtual Agent
Read all
The Angel Building, 407 St John Street, London, Greater London, EC1V 4EX, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Expedia.com
Expedia is one of the world’s leading full-service online travel brands helping travelers easily plan and book travel. Our purpose is to power global travel for everyone, everywhere. If you need help with an existing booking, chat now to our Virtual Agent