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ExoticDirect Reviews | Customer Service Reviews for https://www.feefo.com/reviews/exotic-direct | Feefo

81 out of 1,910 reviews

Time:

Past year

Mrs Jane Kirk

2 days ago

Date of purchase: 24/06/2025

See full customer review

Trusted Customer

1 month ago

Date of purchase: 07/05/2025

Great company

Friendly service Easy to deal with any issues.

Amy

ExoticDirect

1 month ago

Hello, Thank you for leaving a review, the team at Exotic Direct are glad to hear you’ve been pleased with the service. Kind regards The Exotic Direct Team

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Mrs Zaynab Khan-Dyer

Blackburn

21 days ago

Date of purchase: 04/06/2025

What Mrs Zaynab Khan-Dyer said about ExoticDirect:

So simple

Easy and straight forward. All renewal documents emailed to me, quickly scanned for policy number check and payment schedule. Moved to the folder holding all documents for my pet

Catherine

ExoticDirect

20 days ago

Hello, Thank you for leaving a review, the team at Exotic Direct are glad to hear you’ve been pleased with the service. Kind regards The Exotic Direct Team

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Miss Ingrid Dickinson

Leeds

26 days ago

Date of purchase: 03/06/2025

What Miss Ingrid Dickinson said about ExoticDirect:

Fairly easy to sort out my enquiry out helpfull

Amy

ExoticDirect

25 days ago

Hello, Thanks for taking the time to leave feedback, it's much appreciated. Kind regards The Exotic Direct Team

See full customer review

Ms Gillian Prime

Stockport

1 month ago

Date of purchase: 24/05/2025

What Ms Gillian Prime said about ExoticDirect:

Brilliant pet insurance company

Claims are processed quickly and efficiently, with helpful updates along the way. All of the staff who deal with your calls are so helpful and always friendly. This company has been a godsend to me...

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Amy

ExoticDirect

1 month ago

Hello, Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team and claims department will be so happy to hear this. Kind regards The Exotic Direct Team

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Trusted Customer

1 month ago

Date of purchase: 03/05/2025

top of the tree insurer for me .

first time iv ever used a claim with a pet insurer and im amazed how fast the process was from start to end and good call staff always helpfull . many thanks for everthing .

Amy

ExoticDirect

1 month ago

Hello, We aim to make claiming with us a better experience than with insurance providers and are so pleased to hear its working. Many thanks. Kind regards The Exotic Direct Team

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Mrs Michelle Smith-Whelan

Northampton

1 month ago

Date of purchase: 13/05/2025

What Mrs Michelle Smith-Whelan said about ExoticDirect:

Have received good service, and always been kept in the loop

Amy

ExoticDirect

1 month ago

Hello, Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service. Kind regards The Exotic Direct Team

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Trusted Customer

1 month ago

Date of purchase: 07/05/2025

Great service

The service is great with exotic direct. They send through all information by your preferred preference, and the information given is easy to understand. They were also very helpful when I had a...

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Amy

ExoticDirect

1 month ago

Hello , Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (:Kind regards The Exotic Direct Team

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Mrs Lesley Smithers

Orpington

1 month ago

Date of purchase: 13/05/2025

What Mrs Lesley Smithers said about ExoticDirect:

Great company

Always really helpful and compassionate understanding. Specially when we lost our dragon recently. We have our budgie with you so feel assured and happy with the service thank you x

Amy

ExoticDirect

1 month ago

Hello, Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team will be happy to hear this! Kind regards The Exotic Direct Team

See full customer review

Miss Kate Rathbone

Widnes

1 month ago

Date of purchase: 16/05/2025

Amy

ExoticDirect

1 month ago

Hello, Thanks for the five star feedback, it means a lot. Kind regards The Exotic Direct Team

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About ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom