Hi Mike, thank you for your feedback. I'm so sorry that you haven't had the booking experience you expected with us. Sadly we hadn't been informed by our operator that the tour you booked was full yet, but with last minute bookings, this does sometimes happen. We always try to offer an alternative which is why we found a later time for you, although understandably on this occasion, this wasn't convenient. I am really sorry your refund hasn't reached you yet. I can confirm that this has been processed but it can take up to 5 business days for these funds to clear back into your account. Apologies that we couldn't get you onto the heli hike on this occasion, we would love the opportunity to make it up to you, so please do let us know if you’re looking to book on again. Warm regards, Sally
