I paid for next day delivery so that should of been Wednesday the 22nd Instead i didn’t receive my order until Friday the 24th so i wasted my money
Hayley
Evapo
4 years ago
Hi there,
We're sorry to see that the initial delivery attempt was unsuccessful. Thank you for reaching out to our customer service team so we could get this resolved for you!
Only the second time I’ve used them and won’t be again! I ordered some vape pods and a device which they took the money for straight away. A day or so later I received an email to say my order was on...
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Hayley
Evapo
4 years ago
Hi Sue,
I'm so sorry that you did not receive the email from us regarding your order! Thank you for reaching out to our customer service team, I'm so glad we were able to get this resolved for you!
Excellent service , had issue with my order and it was resolved within about an hour and the balance of my delivery was delivered next day by courier.
Very good communication.
Hayley
Evapo
4 years ago
Thank you so much Sam, I'm glad we were able to help!
Product reviews
Date of purchase: 20/09/2021
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Trusted Customer
Feefo Verified
4 years ago
Didn’t receive my order for weeks, even though I paid for next day delivery, had to get in touch with customer service and they kindly resent the package
Product reviews
Hayley
Evapo
4 years ago
Hi there,
My apologies that there was a delay with your order! Thank you for speaking with our customer service team, I'm so glad we were able to get this resolved for you!
Evapo always provides a excellent service to me and a fast delivery service, there products are excellent at great affordable prices. The website is easy to access and they have a vast wide range of...
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Alfie
Evapo
4 years ago
Hi Gary, Thank you for such a lovely review. I am glad we continue to provide an excellent service. :)
Hi there,
We're sorry to hear you were not completely satisfied with the Click & Collect service. We aim to deliver Click & Collect orders to the collection location within 6 days, but we do offer a next day option if you would like to receive your order a bit sooner.
Evapo came together at the beginning of 2014 to create a community reflecting the vaping culture in all its creative diversity. Initially an online vape shop, Evapo rapidly expanded by opening our own retail stores in the south east of England.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Evapo came together at the beginning of 2014 to create a community reflecting the vaping culture in all its creative diversity. Initially an online vape shop, Evapo rapidly expanded by opening our own retail stores in the south east of England.