5 star service. 5 star product. Easy to order and 5 star delivery service
Alfie
Evapo
4 years ago
Hi, Thank you!
Product reviews
Date of purchase: 09/12/2021
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Trusted Customer
Feefo Verified
4 years ago
Having ordered two items from Evapo on Dec 13th, I’ve still not received them - it’s the Dec 24th today.
Alfie
Evapo
4 years ago
Hi, Very sorry for the delay in delivery. I am Glad that our customer services team was able to resolve this for you. Hope you had a lovely Christmas and New Year!
Never received items and the customer service is making me wait for refund as they need to sort it with courier as to where it’s gone not that it’s my problem, but they make promises to refund over...
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Alfie
Evapo
4 years ago
Our apologies that you were not completely happy with the delay whilst we tried to locate your parcel. As per our communications we have now confirmed that your order which was with the courier has being returned to us and we have issued the refund in full. Our customer service team have worked to get this resolved quickly for you and replied to your emails in a timely manner. Whilst we completely understand your frustration, we do also ask that we are treated and spoken to appropriately in order for us to be able to assist.
APC lost the delivery, Evapo attempted to chase the delivery but to no avail. Alfie at Evapo sent the same order out via Royal Mail which arrived today. It’s taken over a week, but I can’t fault...
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Alfie
Evapo
4 years ago
Hi, Very sorry about the delay in this order arriving! I am glad to see we was able to resolve this situation for you. Thank you for the review. Hope you have a lovely Christmas!
Evapo came together at the beginning of 2014 to create a community reflecting the vaping culture in all its creative diversity. Initially an online vape shop, Evapo rapidly expanded by opening our own retail stores in the south east of England.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Evapo came together at the beginning of 2014 to create a community reflecting the vaping culture in all its creative diversity. Initially an online vape shop, Evapo rapidly expanded by opening our own retail stores in the south east of England.